Feb 2021 – Jul 2022 · 1 yr 5 mos

• Helped shape company workplace point of view, translating emerging philosophy into scalable operating models, regional standards, and long-term workplace investments across North America and global offices
• Managed multiple cross-functional projects simultaneously, working collaboratively with stakeholders, teams, and leadership; provided clarity on priorities, timelines, and ownership
• Acted as people leader through influence in matrixed environment, supporting managers and ICs with goal-setting, execution frameworks, and decision-making to drive consistent outcomes
• Created and managed departmental operational budget over multiple global teams; partnered with strategic finance and accounting teams to align resourcing with priorities and ensure fiscal accountability
• Founding member of GitHub’s sustainability team, developed and launched long term initiative goals; established roadmap and supported multiple workstreams, including but not limited to: Zero-Waste Certification goals, LEED Certificate standards, carbon footprinting and handprinting, and designing employee carbon accounting to reflect remote workers; awarded 4 LEED Certifications
• Established team operating standards (“how we work”), documentation, and knowledge-sharing practices to support clarity, onboarding, and scale across distributed teams
• Department OKR captain, responsible for planning team vision and strategy; established framework for reporting and tracking, and oversaw team to ensure alignment, accountability, and follow-through
• Designed and launched extended employee home office reimbursement program; partnered with Business Systems to create new reporting tool and supporting operational teams responsible for execution, reducing overall support inquiries to the teams by 80%
• Partnered on workforce planning and org design; prioritized urgent headcount and team capacity restraints, identified triggers for growth and scalability

Nov 2019 – Feb 2021 · 1 yr 3 mos

• People manager responsible for leading onsite teams, vendors, and regional/global programs while operating flagship headquarters.
• Managed team of onsite facilities management and contractors, responsible for vendor and landlord relationships, contract negotiations, office programs, and all things operational for a 75,000 sq ft, 300+ headcount HQ location
• Built clear team structures, roles, and escalation paths, improving accountability and service delivery across facilities, events, and office operations
• Created and maintained operational budget for company’s largest office, setting standards for other US locations as they opened; managed expenses and procurement process for all needs
• Collaborated with Workplace, IT, HR, and finance teams to identify gaps and help improve workflows to provide best possible standard of quality and delivery, and drive standardization of experience
• Spearheaded global IWMS platform rollout; responsible for all elements from initial proposal to ongoing employee support; created and rolled out education program and change management for company, created clear supporting documentation and training resources shared as evergreen pages on company intranet. Provided methodology for metrics and headcounts moving forward
• Analyzed and improved organizational processes, work to improve workflow and employee quality, productivity and efficiency; identified outdated onsite office policies, drafted, and relaunched to meet current needs and scale to support current and future employee growth
• Created and managed workplace spaces, experiences, and programs to high standard, fostering a diverse, inclusive, and welcoming community
• Project managed global Workplace programs with a focus on function and scalable solutions to support employees and department
• Served as a people leader during return-to-office planning, balancing global team and various country/local requirements while prioritizing employee and vendor safety and experience

Sep 2017 – Jul 2019 · 1 yr 10 mos · San Francisco Bay Area

• Workplace people leader responsible for scaling and managing teams, culture, facilities, and infrastructure across North America during rapid 10x growth.
• Spearheaded the expansion and empowerment of the Workplace Operations team from scratch, leading the team while cultivating a culture of collaboration and accountability across locations. The team was responsible for: operations, facilities, employee experience, culture, design & build, real estate
• Built, managed, and executed capex and opex budgets for workplace org keeping keen eye to detail, cost savings opportunities, and efficiency; accountable to executive team
• Led end-to-end management of office build-outs and relocation projects, overseeing diverse teams and stakeholders; opened 3 offices across North America in 1 year
• Developed programs and policies for workplace functionality, support and employee experience, including: reception logistics, food and beverage programs, event and vendor management, supply and equipment procurement
• Collaborated cross-functionally to understand and address diverse business operations needs, fostering strong relationships and driving alignment across departments

Nov 2016 – Jan 2017 · 2 mos

Aug 2016 – Nov 2016 · 3 mos

Dec 2012 – Mar 2016 · 3 yrs 3 mos · Berkeley, CA