Apr 2024 – Apr 2025 · 1 yr · Gurugram, Haryana, India · On-site

• Analytics | Insights | Data Solving | Product management | eCommerce Analytics | Pre-sales | Client Handling | Growth | Marketing
• Providing various category analysis which will help the marketing team to grab organic leads
• Actively involved in preparing commercials for the Clients.
• Working as a Project Manager for big agency projects and handling team of 12-15 members and guiding them till completion of project.
• Providing various insights and actionable to brands which help them to take business decisions
• Engage in Business Development activities which help in achieving the BU Targets.
• Core Member of the product development
• Providing dashboard & data walk through of the product to brands and their team.
• Helping teams create various customized reports and alerts which can ease brands day-to-day activities.
• Engage with various Client understand their requirements and help them with various analysis aspects.

May 2022 – Mar 2024 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

• Customer Success | Account Management |Data Analytics | Ecommerce Analytics | Strategy | Reporting & Analytics | Discoverability & Buyability | Content Optimization | Stock Analysis | Sentiment Analysis | Pricing & Discounting Analysis | Banner Analysis
• Handling various fmcg clients and helping them actively utilize our dashboards
• Providing various product demos and involved in product pitches where the ultimate objective was to make the Client understand about the power of the tool.
• Helped product team to add various analysis like competition analysis, sentiment analysis, MAP violations at ASP level, Discount violation, Seller Analysis etc. at dashboard level.
• Helped in building Monthly Scorecards/MBRs from the data where Brand can take actions based on the Insights shared in the Scorecards/MBRs
• Did multiple POCs and managed various LIVE clients spread across various sectors.
• Core Member of the Product Development Team where I helped in building a powerful Power BI dashboard for Digital Shelf Tracking.

Oct 2020 – Apr 2022 · 1 yr 6 mos · Gurugram, Haryana, India

• Data collection, interpretation and analysis of results.
• Verifying trends and patterns in data sets.
• Provides various analysis and insights i.e, Stock analysis, price analysis, promotion, reviews & ratings etc. to help brand expand their business on an ecommerce platform.
• Preparing weekly, daily and monthly decks and reports according to client's requirement.

Oct 2019 – Sep 2020 · 11 mos

• Key Account Manager of 15 Enterprise Accounts (including International and Domestic)
• Analyze client’s business requirements and processes through document analysis, interviews, workshops,workflow analysis and monthly meetings
• Performed system, unit, performance, load and data interface testing
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
• Conducting research and generating reports with market insights, user behaviour, and future trends in coordination with research and data analysis teams

May 2018 – Sep 2019 · 1 yr 4 mos

• Extracting business specific information from SQL database
• Daily report generation for active and inactive clients and analysis of cause of inactivity and providing solution
• Work with Product Management team to recommend feature enhancements
• Providing training to new interns for seamless onboarding in the team and handling their queries

May 2016 – Apr 2018 · 1 yr 11 mos

• L2 support including debugging with logs, technical product management and operations
• Helping clients to effectively utilize Uniware SAAS software to achieve maximum utility
• Coordinating with internal team for quick resolution

May 2015 – Apr 2016 · 11 mos

• Providing data and product training to clients for Uniware on tools like Team Viewer, Ammyy , Skype and Anydesk
• Customizing software according to client's requirement and providing support accordingly