Oct 2019 – Dec 2021 · 2 yrs 2 mos · Bangalore Urban, Karnataka, India

• Responsible and accountable for the launch of 5 category in Amazon Turkey. This included Knowledge transfer, hiring, and ramping of team members to ensure and setting up all internal processes and systems. This ensured a successful launch
• Owned providing documented inputs/callouts for Weekly, Monthly and Quarterly Business reviews to Internal and external Senior Leadership
• Extensively monitoring competitor landscape and ensuring selection parity of product or services available at Amazon Retail through mapping and crawling activities
• Defines clear and detailed operations specifications for tool/feature changes and works with technology teams to prioritize effectively
• Ensuring governance and cadences around people and performance management and ensuring skill enhancement though L&D to build a sustainable talent pool along with a motivated workforce.
• Directly managing a team of 15 members.
• The role involves influencing peers and stakeholders in other functions primarily Retail and Tech to achieve the operational and business goals assigned
• Responsibility for weekly/monthly/quarterly write-ups for leadership review on business impact and projects
• Owns program-based communication to ensure all stakeholders are apprised of the progress, changes, expectations, and next steps
• Manages escalation/complex tickets, analyzes data, highlights trends, gaps, and reports key metrics
• Uses data to set/revisit operational goals and manage activities. Presents data in business meetings/reviews

Apr 2018 – Oct 2019 · 1 yr 6 mos · Bangalore Urban, Karnataka, India

• Monitoring and managing a team of 9 members. Fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity and accuracy in line with organizational objectives
• Collaborated with business stakeholders such as buyers and vendors to ensure pricing and availability of products is accurate based on changes in market
• Hands on experience on SQL query to extract the data for various analysis and shared business metric at site level for Chennai & Bangalore.
• Understand operational goals, vision, charter and process step
• Supported critical sale events across 12 marketplaces as part of HOTW for Price approval process
• In-depth knowledge in different operational techniques and have high level of attention to detail
• Adept at identifying and resolving issues around online pricing and run preliminary fixes for the same
• Resourceful at maintaining relationship with business to achieve quality by resolving service-related issues
• Capable of handling back-end operations and setting process with a key focus on market
• Connect bi-weekly over a call with business teams to get input on market expectation and initiate category prioritization to provide better prices to our customers
• Carry out tactical issue-based communications with internal stakeholder

Apr 2017 – Apr 2018 · 1 yr · Bangalore Urban, Karnataka, India

• Owned weekly call communication with retail stakeholders on WBRs & MBRs
• Experience of developing procedures service standards for business excellence
• Drive process/system improvements based on ongoing trends and gaps
• Help the associates of the team meet their 100% productivity and Quality
• Track and monitor team productivity and quality on weekly and monthly basis
• Identified automation opportunities and drive these process improvements and standardizations across worldwide pricing platforms to reduce the manual work
• Worked with automation and reduced 23% NVAs in pricing inputs across 8 marketplaces for Media categories
• Owned key projects like Automation, NAFN & GPS suggestion for 3 marketplaces
• Demonstrated capability of critical thinking, analysis and problem-solving skills

Mar 2014 – Apr 2017 · 3 yrs 1 mo · Bangalore Urban, Karnataka, India

• Worked for Amazon Japan & UK pricing team
• Handle responsibilities of conducting research on pricing factors for Amazon
• Conducted marked research for effective improvement of pricing and being competitive in the market with respect to pricing and selection.
• Responsible for generating high quality services by coordinating with various internal stakeholders.
• Handle the tasks of performing research on product expansion
• Played key role in launching the Mexico Marketplace
• Trained and built a team of 7 new hires for Japan & UK region post launch
• I have suggested 12 process improvement ideas to improve the SOP basis the competitor landscape.
• Initiated internal audits to improve the overall quality of the team