Jan 2017 – Apr 2019 · 2 yrs 3 mos

• Manage the end to end product across customer experience, seller experience and fulfillment experience for a marketplace enabling individuals and home entrepreneurs to buy and sell from each other

Apr 2015 – Dec 2016 · 1 yr 8 mos

• Responsible for seller performance Management and improvement in the marketplace. In addition responsible for the team managing the Operations and Program management support for the marketplace for one of the key seller segments

Jan 2014 – Mar 2015 · 1 yr 2 mos

• Managed the launch and go to market of one of the product launches for Junglee.com. Managed the operations and data quality programs working with multiple stakeholders driving the success of the product enabling timely and quality delivery

Dec 2012 – Dec 2013 · 1 yr

• Have spent more than a year on the role which primarily involves making data driven Analytical recommendations to the business as well as managing the Programs executed to implement the recommendations. Was involved in setting up the basic structure for data flow and instrumentation and building the Analytical functions from scratch

Apr 2010 – Nov 2012 · 2 yrs 7 mos · Gurgaon, India

• Part of Customer Management team responsible for providing data driven insights to improve customer engagement. Worked across initiatives like cross sell, up-sell, customer loyalty improvements, perception improvements using various statistical techniques like regression, segmentation as well as simple yet logical excel driven recommendations

Apr 2009 – Jun 2009 · 2 mos · Gura

• Worked as an intern responsible for creating a segmentation to setup a Insurance cross sell program to existing Card holders

Jun 2006 – Jun 2008 · 2 yrs

• Automation of testing processes using win-runner