Nov 2020 – Dec 2024 · 4 yrs 1 mo · India

Dec 2019 – Jul 2020 · 7 mos · India

Aug 2019 – Dec 2019 · 4 mos · Noida, Uttar Pradesh, India

• At HBF Direct Ltd., I was responsible for executing social media strategies and managing various digital marketing channels to drive brand visibility and lead generation.
• My role involved hands-on management of client accounts across multiple platforms and the development of strategic initiatives to achieve measurable improvements in marketing performance.
• Key responsibilities included:
• 1. Social Media Strategy Implementation: Developed and implemented tailored social media strategies, managing client accounts on Facebook, Twitter, LinkedIn, Pinterest, and Instagram. Successfully enhanced client engagement and brand presence across these platforms.
• 2. Trend Analysis and Reporting: Produced detailed monthly reports on emerging social media trends, providing insights that informed and refined marketing strategies, ensuring they remained current and effective.
• 3. PPC Marketing Management: Led the management of PPC (Pay-Per-Click) marketing campaigns, delivering consistent double-digit improvements in performance. Played a pivotal role in lead generation efforts, driving significant growth and ROI for clients.

May 2015 – Dec 2019 · 4 yrs 7 mos

• As the International Sales and Marketing Manager at AA Stone Impex, I was responsible for driving the global expansion of our Natural Stone products across key markets, including Europe, the USA, the UK, the Middle East, and other regions. My role involved overseeing international marketing efforts, managing client relationships, and executing strategic initiatives to boost brand presence and sales.
• Key responsibilities included:
• 1. Global Market Expansion: Led the international marketing and sales efforts for AA Stone Impex, introducing our Natural Stone products to markets in Europe, the USA, the UK, the Middle East, and other regions (ROW). Successfully expanded the company’s global footprint and increased market penetration.
• 2. Social Media Management: Managed clients’ social media accounts and implemented tailored social media strategies to enhance brand visibility and engagement across various platforms like Facebook, LinkedIn, Instagram, and Pinterest.

Aug 2014 – Apr 2015 · 8 mos · Abu Dhabhi

• In my role as a Sales coordinator, I was instrumental in driving sales and expanding the market presence of granite, marble, mosaics, and sandstones across the territory. My responsibilities included identifying new business opportunities, managing supplier relationships, and collaborating with key stakeholders to achieve sales targets.
• Key responsibilities included:
• 1. Market Expansion: Proactively identified and engaged with new potential clients to expand the sales of granite, marble, mosaics, and sandstones, successfully increasing market share within the territory.
• 2. Supplier Negotiations: Negotiated with suppliers to secure the best possible quotations for clients, ensuring competitive pricing while maintaining strong supplier relationships.
• 3. Stakeholder Engagement: Liaised with contractors, engineering consultants, and corporate builders to introduce and promote our products, driving interest and securing new business opportunities.
• 4. Project Management & Execution: Managed project execution and handled price negotiations with various suppliers across India, ensuring projects were delivered on time and within budget.
• 5. Sales Coordination: Collaborated closely with the sales team to achieve targets set by management, providing support and strategic insights to drive sales performance.
• 6. Client and Supplier Coordination: Ensured seamless communication and coordination between clients and suppliers, facilitating smooth transactions and successful project outcomes.

Dec 2010 – Jul 2014 · 3 yrs 7 mos

• At Regatta Universal Exports, I played a pivotal role in shaping and executing the company's communication and marketing strategies on an international scale. My responsibilities encompassed direct client interaction, strategic communication, brand positioning, and event management.
• Key responsibilities included:
• 1. Client Relations: Engaged in direct interactions with both existing and prospective clients, ensuring strong relationships and a deep understanding of client needs to drive business growth.
• 2. Communication Strategy & Brand Positioning: Oversaw the development and implementation of the organization's communication strategy and brand positioning in various international markets. This involved crafting tailored marketing strategies to enhance the company's presence and reputation globally.
• 3. Public Relations & Event Management: Organized and managed public relations events, fostering positive press coverage and enhancing the company's public image.
• 4. Internal and External Communications: Managed all internal and external communications, ensuring consistent and effective messaging that aligned with the company's goals and values.
• My tenure at Regatta Universal Exports allowed me to develop and hone my skills in client relations, international marketing, and strategic communication

Aug 2006 – Aug 2009 · 3 yrs

• In my role as a Customer Service Executive at IBM, I was entrusted with supporting the Virgin Group's broadband and telephone services across the UK. My primary responsibilities involved addressing and resolving customer issues related to their broadband and telephone services, ensuring that every customer interaction resulted in a positive and efficient resolution.
• My key achievements included:
• 1. Customer Support: Consistently provided top-tier support to Virgin Group customers, handling a wide range of technical and service-related queries with a focus on prompt and effective problem-solving.
• 2. Collaboration: Actively assisted fellow team members with their queries, fostering a collaborative work environment that contributed to the overall efficiency and success of the team.
• 3. Customer Satisfaction: Maintained a high standard of customer satisfaction through a combination of technical knowledge, problem-solving skills, and a customer-centric approach.
• My experience at IBM allowed me to develop strong communication and problem-solving skills, as well as the ability to work effectively in a team-oriented environment. I am proud of the impact I made in ensuring that customers received the best possible service, and I value the collaborative relationships I built with my colleagues.