Jul 2025 – Apr 2026 · 9 mos · India · Remote

Jul 2024 – Sep 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Aug 2022 – Feb 2024 · 1 yr 6 mos · India

Nov 2021 – Jul 2022 · 8 mos · Bengaluru, Karnataka, India

Sep 2018 – Feb 2022 · 3 yrs 5 mos · Bangalore

Jan 2016 – Sep 2018 · 2 yrs 8 mos · Bangalore

Apr 2015 – Dec 2015 · 8 mos · Bangalore

• The scope of work comprises to add/delete/modify Users, groups and OU modifications in Microsoft Exchange console, managing Active Directory, managing Blackberry Exchange console server and Security Admin website.
• Proactively analyze internal system outages and problems challenging customers, through monitoring ticket flow generated by the IT Helpdesk.
• Perform extensive impact analysis on incidents reported to IT Helpdesk, while ensuring appropriate priorities are designated, and each record is assigned to the correct team.
• Engaged support teams, and 3rd party corporations regarding high severity issues to remediate issue in accordance with documented service level agreements (SLAs).
• Reduce and mitigate system outages and expedited issue resolution for internal and customer problems.
• Managing the Incident and Service Request raised in order to make sure all SLA’s are in Green.
• Technical skills in solving Desktop issues, Windows OS, Networks, Wireless Networks & Printer issues.
• Additional Responsibilities: Handling escalations and updating the resolver groups for the ongoing Error logs in pre-defined priority levels and SLAs.
• Installation of ESX server and creation of VMs and install different guest OS.
• Monitoring and managing performance of ESX servers and Virtual Machines.
• Creation of templates from VMs and Creation of VMs from templates.
• P2V and V2V conversions by using VMware Converter.
• Working on Migration concepts like Vmotion and cold migration, Storage Vmotion
• Connecting to ESX server by using VIC, putty and Web access.
• Tools Used:
• Cisco VPN client and Cisco Any Connect
• Sophos Safe Guard
• BMC Remedy (OPAS V3)
• Microsoft Lync
• Logmein123 for (Remote support)
• Vsphere Client 5.5

Oct 2013 – Apr 2015 · 1 yr 6 mos · Bengaluru Area, India

• Providing Level-2 technical support to customers.
• Handling Level-2 desktop related issues and handling escalations from Level-1.
• Mentoring team members with the process and providing technical assistance as and when required.
• Implementing and configuring the corporate LAN environment.
• Hardware and Microsoft support for the Client machines.
• Installation and configuration of network Printers.
• Serving Global Cisco’s internal as well as partner employees with various Cisco Projects in their issues related to various Cisco supported applications
• Applying updates and security patches, Virus and Adware removal using tools such as Hijack this, process explorer
• Raising and managing incidents using remedy
• Troubleshooting Oracle applications and access related issues
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
• Provide employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
• Administered creation of IT accounts and computer systems and offered support.
• Planned and executed routine repairs and system upgrades.
• Maintained company peripheral network devices regularly, including printers and scanners
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• TECHNICAL SKILLS:
• Configuring and troubleshooting LAN, WLAN
• Experience in Operating systems like Windows XP/Vista/7 and Active Directory
• Disk Encryption: Credant and Bit locker
• Connected Backup application for remote data backup
• McAfee antivirus
• Microsoft Office Applications
• Knowledge on Internet Explorer and Browsers
• Knowledge in implementing and maintaining Cisco VPN client & Cisco Any Connect with configuration and troubleshooting.
• Browser issues: INTERNET EXPLORER & FIREFOX
• CREDANT Mobile Guardian, BITLOCKER and BITLOCKER EXEMPT TOOL (Encryption Software’s).