Mohd Salman Khan

Business Development Executive

Rampur, Uttar Pradesh, India12 yrs 1 mo experience

Key Highlights

Proven expertise in eCommerce management.
Strong background in customer support and satisfaction.
Skilled in technical troubleshooting and sales.

Stackforce AI infers this person is a B2C eCommerce and Customer Support specialist with technical troubleshooting skills.

Contact

Skills

Core Skills

E-commerceCustomer SupportSalesTechnical Support

Other Skills

B2C e-commerceAdvertisingBusiness-to-Business (B2B)Computer NavigationConsultingContact CentersCustomer ServiceCustomer SatisfactionCustomer InteractionE-Commerce ConsultingE-commerce SEOGlobal E-CommerceRemote AccessProblem SolvingRemote Desktop

Experience

12 yrs 1 mo

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 9 mos

Current Experience

Freelance

Ecommerce Manager

Sep 2024 – Present · 1 yr 9 mos · Rampur, Uttar Pradesh, India · On-site

Currerntly working as a Freelance ecommerce manager.
Managing eCommerce platforms (Majorly Flipkart & Meesho),
product listings, price management, Managing Ads Campaign,
and day-to-day operations.
Develop and manage PPC campaigns across platforms (Flipkart
& Meesho Ads.
Plan and execute promotions, discounts, and special offers to
drive sales and customer engagement.

B2C e-commerceAdvertisingBusiness-to-Business (B2B)Computer NavigationConsultingContact Centers+14

Mh infotech

Customer Support Associate

Jul 2022 – Aug 2024 · 2 yrs 1 mo · Mumbai, Maharashtra, India · Hybrid

Responsible for listing the products on multiple ecommerce platforms.
Managing the inventory of products listed on ecommerce platforms.
Communicating with clients regarding their product offerings and
product-related concerns..
Resolving any issues related to product listing, inventory management,
and customer queries.

Microsoft OfficeTechnical SupportProblem SolvingContact CentersCustomer InteractionE-commerce SEO+12

Tech mahindra

Customer Service Associate

Feb 2022 – May 2022 · 3 mos · Noida, Uttar Pradesh, India · Remote

Responding to customer inquiries and resolving issues through chat.
Providing product related information.
Addressing product and services related issue’s of all New & Existing
Customer’s.

Microsoft OfficeTechnical SupportGlobal E-CommerceBusiness Process Outsourcing (BPO)Contact CentersSoftware Installation+9

Upstox

Stock Advisor

Jul 2020 – Oct 2021 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

: Responsible for Special Demat & Trading account opening.
Assist our client for documentation & legal process.
Assist new client for selecting segments of trading as per their needs &
documents.

AdvertisingTechnical SupportBusiness Process Outsourcing (BPO)Contact CentersSoftware InstallationTroubleshooting+11

Aptronix india

Retail Sales Associate

Apr 2016 – Mar 2020 · 3 yrs 11 mos · Mumbai, Maharashtra, India · On-site

Up and Cross Selling of Apple Products like iPhone, iPad, iMac, Macbook, Apple Watch and all Apple Accessories.
Assisting the footfall to choose the best suitable product.
Troubleshooting and resolving the technical issues of apple product.

iPadMicrosoft OfficeInformation TechnologyTechnical SupportSoftware InstallationOperating Systems+14

Apple

iOS Solution Consultant

Sep 2012 – Oct 2015 · 3 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Up-Selling/ Cross-Selling Apple products like iPhone, iPad, Apple Watch and Apple Protection Plan.
Providing Expert Service in technical areas on Apple Product to clients.
Responsible to meet monthly sales target.

iPadInformation TechnologyTechnical SupportTroubleshootingCustomer SatisfactionIP Phones+10