Mariamawit L.

Software Engineer

United States4 yrs 2 mos experience

Key Highlights

Led successful backend migration improving performance.
Expert in customer success and technical onboarding.
Strong leadership in educational program implementation.

Stackforce AI infers this person is a Backend Software Engineer with strong customer success and educational leadership experience.

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Skills

Core Skills

Backend DevelopmentSoftware DevelopmentCustomer Success EngineeringTechnical SupportTeam LeadershipEducationChild Development

Other Skills

PythonRuby on RailsBackend SystemsInternal ToolingDatabase PerformanceAPIsCustomer SuccessTechnical GuidanceOnboardingContent ManagementRisk PreventionCurriculum ImplementationEducational ActivitiesEducational AssistanceFamily Involvement

Experience

4 yrs 2 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Crunchy data

Software Engineer

Sep 2023 – Jan 2025 · 1 yr 4 mos

Built and optimized backend systems and internal tooling at a high-growth startup, leading a Python-to–Ruby on Rails migration that reduced query execution time by ~20%. Refactored 800+ lines of code to improve maintainability and reliability, developed monitoring and alerting workflows with 99% accuracy, and designed real-time APIs to improve database cluster performance. Partnered cross-functionally to ship scalable, customer-impacting solutions.

PythonRuby on RailsBackend SystemsInternal ToolingDatabase PerformanceAPIs+2

Confluent

Associate Customer Success Engineer

Jul 2021 – Jan 2023 · 1 yr 6 mos

Provided proactive and technical guidance to customers as they adopted Confluent’s streaming Data Platform to ensure they had a successful onboarding experience.
Evaluated the technical needs of a customer and developed an onboarding plan focused on successful consumption levels, by collaborating with Account Executives, Customer Success Managers, and Solution Engineers.
Streamlined external enablement materials and product demos to establish a standardized content management process.
Advised customer journey team on content maturity mapping, practical guidance applications, and common adoption roadblocks.
Analyzed high-volume support case trends and prioritized proactive risk prevention strategies based on operational impact
Campaigned programs to drive cross-functional alignment and garner stakeholder buy-in within the solution engineering and technical account management teams

Customer SuccessTechnical GuidanceOnboardingContent ManagementRisk PreventionCustomer Success Engineering+1

Jumpstart

2 roles

Team Lead

Promoted

Sep 2017 – May 2018 · 8 mos

Facilitated team planning meetings and led in-classroom activities twice a week.
Led core members to provide appropriate educational activities, with a focus on language and literacy.
Implemented early childhood curriculum, supported family involvement, and promote children's language and literacy skills.

Team LeadershipCurriculum ImplementationEducational ActivitiesEducation

Core member

Sep 2016 – May 2017 · 8 mos

Implemented early childhood curriculum, supported family involvement, and promote children's language and literacy skills.
Worked with underprivileged children needing additional educational assistance to strengthen their foundation for higher education.
Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.

Curriculum ImplementationEducational AssistanceFamily InvolvementEducationChild Development