Sep 2021 – May 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

Aug 2018 – Sep 2021 · 3 yrs 1 mo · bangalore

• Conduct discovery sessions with client to determine pain points and diagnose how Workday can provide value
• Work directly with client and/or functional consultants to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off. Evaluate, communicate and coordinate the technical impacts of application configuration decisions.
• Facilitate knowledge transfer and educate clients on developing and operating interfaces .
• Track issues and risks, communicate status and escalate concerns to project management.

Jul 2017 – Aug 2018 · 1 yr 1 mo · bangalore

• Verify and perform data entry in multiple systems. Look for variances in the data for correction or further analysis.
• Analyze and audit data for accuracy. Resolve and/or escalate to the stakeholders’ team as necessary.
• Provide accurate and timely response to inquiries adhering to the SLAs.
• Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces.
• Provide clear communication to partners and employees when researching and resolving inquiries.
• Demonstrate a high degree of discretion and confidentiality.
• Manage escalations and investigate discrepancies.
• Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices.
• Conduct audits to ensure data accuracy and process adherence.
• Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager.

Feb 2017 – Jun 2017 · 4 mos · New Delhi Area, India

Feb 2016 – May 2016 · 3 mos · Faridabad Area, India

May 2013 – Jul 2013 · 2 mos · Noida Area, India

• worked as a intern in switching and networking