Saranya Govindasamy

Cloud Engineer

Chennai, Tamil Nadu, India2 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Microsoft 365 administration and governance.
Proven track record in incident response and security management.
Strong technical communication skills for non-technical stakeholders.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with expertise in Microsoft 365 and security compliance.

Contact

Skills

Core Skills

Identity & Access ManagementSecurity ConfigurationNetwork AdministrationPowershell Scripting

Other Skills

Automation & EfficiencyIncident ResponseITSM ExcellenceTechnical CommunicationCross-Functional CollaborationWindows Server AdministrationCloud ComputingVirtualizationCustomer managementProfessional Email writingITILMicrosoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

About

I am a Microsoft 365 and Cloud Administrator with proven expertise in the strategic administration and governance of complex M365 environments. I excel at customer engagement, translating business objectives into secure, scalable solutions leveraging Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive. My core competencies include security risk mitigation using Microsoft Defender, meticulous user access and permission management, subscription lifecycle optimization, and proactive monitoring of audit logs and system capacity. I deliver exceptional technical support and drive efficiency by maintaining robust knowledge base documentation, ensuring an optimally performing and compliant M365 ecosystem.

Experience

2 yrs 9 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs 9 mos

Current Experience

Ltm

3 roles

Engineer - Cloud & Infra Services

Jan 2024 – Present · 2 yrs 5 mos

I am responsible for handling day to day L2 tickets in my team. I've handled and closed 50% of my team's tickets with timely resolution. I'm the highest in number in closing/resolving tickets in my team.
Identity & Access Management: Administer the full User Identity Lifecycle, including cloud provisioning and secure access management.
Security Configuration: Design and implement high-impact Conditional Access (CA) policies, Privileged Identity Management (PIM) roles, and Role-Based Access Control (RBAC) to enforce Zero Trust principles.
Automation & Efficiency: Utilize PowerShell Scripting and Microsoft Graph to automate routine management tasks and improve overall operational efficiency.
Incident Response: Provide L2 support for critical service outages, executing effective incident management protocols to mitigate security threats and performance issues.
ITSM Excellence: Manage service requests and changes via ServiceNow, adhering strictly to ITIL framework principles (Incident, Problem, and Change Management).
Technical Communication: Translate complex technical M365 and Azure concepts into actionable insights for non-technical stakeholders and clients.
Cross-Functional Collaboration: Partner with Security, Networking, and Application teams to deliver integrated and secure M365 infrastructure solutions.

Identity & Access ManagementSecurity ConfigurationAutomation & EfficiencyIncident ResponseITSM ExcellenceTechnical Communication+1

Associate Trainee

Sep 2023 – Jan 2024 · 4 mos

Undergone Several professional trainings regarding Windows Server Administration, Network Administration, PowerShell Scripting, Cloud Computing concepts, Virtualization, Customer management and support, Professional Email writing and several client handling trainings.

Windows Server AdministrationNetwork AdministrationPowerShell ScriptingCloud ComputingVirtualizationCustomer management+1