Jul 2024 – Nov 2025 · 1 yr 4 mos · Bengaluru · On-site

• Technical solutioning: Engage with potential Global clients to understand their business requirements and challenges and conduct a thorough needs analysis to align our product with customer needs focusing on Android, iOS, Windows and MacOS platforms.
• Product demonstration: Conduct compelling and informative product demonstrations of Hexnode MDM, virtually or on customer site to showcase the features and benefits of our solution customising demonstrations to address specific customer requirements and pain points.
• Technology expert: Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
• Cross-team collaborations: Collaborate with the product development team to stay informed about the latest features and updates. Work closely with the sales team to provide technical expertise during the sales process.
• Stakeholder management: Build and maintain strong relationships with key stakeholders, including IT decision-makers.
• Implementation and Post-sales Services: Address customer inquiries and concerns during the presales and onboarding process. Help with product implementation and post-sales support to the customer.

Jan 2023 – Jul 2023 · 6 mos

• Technical solutioning: Architect data center solutions for cost effectiveness by performing complex storage sizing, power calculations, timely install-base monitoring, and product roadmap development using strong analytical skills and understanding of sales.
• Account management: Played an instrumental role in planning and executing innovative technical solutions and proposals using gathered data insights for 27 deals, generating pipelines worth $40M+ for 16 enterprise NA region accounts.
• Stakeholder management: Collaborated and consulted with internal and external stakeholders, partners for business requirements to develop account roadmaps with excellent communication and business acumen.
• People management: Won various awards for dedication and team spirit. Being a team lead, mentored a new team to integrate into the system.

Jan 2021 – Jan 2023 · 2 yrs

• Process improvement: Proactively performing data collection by remotely accessing customer systems, created reports and dashboards for performance analysis using Power BI, adapting to new technologies to fill in technical gaps in the data center.
• Customer success: Conducting asset health checks, escalation management, post sales services, defining key performance indicators (KPIs) and using data for decision-making with data analysis tools.
• Operations management: Drove numerous service operations, strategic initiatives collaboratively and independently along with being a SPOC for CSR activities in a dynamic environment.
• Driving initiative: Chosen as the Cultural Ambassador to drive organization culture and represent the team in leadership discussions.