K R Anusha

Operations Associate

Bengaluru, Karnataka, India4 yrs 8 mos experience

Key Highlights

Expert in onboarding customers in Fintech projects.
Strong background in performance reporting and customer satisfaction.
Hands-on experience with SQL and technical support.

Stackforce AI infers this person is a Fintech Implementation Specialist with strong project management and technical support skills.

Contact

Skills

Core Skills

Project ManagementFinancial Transaction ProcessingTechnical SupportIncident Management

Other Skills

Performance ReportingCustomer SatisfactionSQLDigital AuthenticationITIL ProcessesService NowCross-functional Team LeadershipTeam LeadershipEasily AdaptableCustomer InteractionIdentifying New OpportunitiesCustomer ExperienceCustomer Service RepresentativesTimelinesMultitasking

About

▪ Working as a Implementation Specialist for Asia Pacific region. ▪ Understand the scope of the project for a particular bank/fintech to implement the same. ▪ Experienced in formulating the test cases. ▪ Maintain ongoing records of problem analysis and resolution activity in an on-call tracking system. ▪ Hands-on experience in SQL.

Experience

4 yrs 8 mos

Total Experience

2 yrs 4 mos

Average Tenure

Current Experience

Mastercard

Implementation Specialist

Jul 2022 – Dec 2024 · 2 yrs 5 mos · Pune, Maharashtra, India

1) Working on Core projects in Mastercard, which includes onboarding the customers.
2) Knowledge on Transaction Life Cycle - Authorization, Clearing, Settlement.
3) Hand-on experience in MAS, MCPS, Putty, ICTT, T3, Mainframe, NICS.

Performance ReportingCustomer SatisfactionSQLDigital AuthenticationFinancial Transaction ProcessingProject Management

Accenture

2 roles

Application Development Analyst

Promoted

Dec 2021 – Jun 2022 · 6 mos · Bengaluru, Karnataka, India

1) Receiving, prioritizing, documenting and actively resolving
end user help requests and escalating incidents when
considered appropriate and necessary to maintain SLA
expectations.
2) Resolving the problem with the help of tracking tools.
3) Server Hardware maintenance (patching, upgrades, backups etc.) and troubleshooting.
4) Experience with ITIL Processes (incident, Problem and Change Management) and IT Service Management Tools (Service Now)
5) Reboot of servers as & if required during maintenance window in coordination with App teams and fix server(s) health issues on day-to-day basis.
6) Evaluate documented resolutions and analyze trends for ways to
prevent future problems.