Apr 2020 – Sep 2021 · 1 yr 5 mos

• Managing subscriber data, import and segmentation automation and database queries.
• Using Journey Builder running multiple campaigns along with Automation Studio and Contact Builder.
• Coordinate with various country markets and business owners to design, develop, unit test and provide post release support.
• Design workflow rules and specify related task, time trigger task, email alerts.
• Leverage AmpScript to automate email sending process.
• Send emails through Exact confidential using content builder and track campaign results and efficacy.
• Enabling dynamic content management and personalization using AmpScript.

Mar 2018 – Mar 2020 · 2 yrs

• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operation team and Business Analyst in building Reports and Dashboards.
• Created workflow rules, validation rules, formula fields, escalation rules, auto assignment rules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity line items, Leads Campaigns, Reports and Dashboards.
• Design and deployed the custom objects, custom tabs, Entity-Relationship data model, Validation rules, Workflow rules, Page layouts.
• Used data loader for insert, update and bulk import or export of data from Salesforce.com sObjects used it to read extract and load data from comma separated values CSV files.
• Managed resource planning, technical direction, effort estimation, tracking, risk management and mentoring
• Implementing project plans within preset budgets and deadlines.
• Actively participated in team meetings and publishing weekly business analysis status reports to the Project Manager and Project Sponsor for decision-making.

Jan 2018 – Feb 2018 · 1 mo

• Support and enhancement for GSK R&D application and shared the knowledge with GSK Poznan team.

Nov 2016 – Dec 2017 · 1 yr 1 mo

• Support and enhancement for GSK R&D application.

Sep 2015 – Oct 2016 · 1 yr 1 mo · Greater Kolkata Area

• Designing and development application for Biogen Patient Service. Biogen launched new product. I implemented patient service module for the same.

Nov 2014 – Aug 2015 · 9 mos · Pune/Pimpri-Chinchwad Area

• Designing and Development new sprints related to Siebel Configuration.

Jul 2014 – Sep 2014 · 2 mos · Greater Kolkata Area

• Designing and Development new CRs related to Siebel EAI and configuration.

Oct 2013 – Jun 2014 · 8 mos

• As a Siebel developer I worked to fix UAT defects and coordinate with user to analysis defect.

Oct 2011 – Sep 2013 · 1 yr 11 mos

• As a Siebel developer I worked on Payment module which manage to transfer payment details to external systems.

Mar 2011 – Sep 2011 · 6 mos · Mumbai Metropolitan Region

• Managing the various modules of Freight management using AS400 to reach out to the customer’s needs..
• Defect tracking and fixing.