Feb 2023 – Present · 3 yrs 4 mos · Singapore · On-site

• Public Sector – Singapore
• Technology Architect & Delivery Lead | Digital Platforms & Analytics
• Nationally Critical Systems: Provided technology leadership for Singapore public‑sector platforms, ensuring high availability under strict governance.
• Service Delivery Leadership: Managed SLAs, incidents, changes, and releases, acting as the bridge between business, operations, and vendors.
• Large‑Scale Analytics: Led delivery of enterprise analytics platforms supporting digital transformation initiatives.
• Secure Data Solutions: Architected analytics solutions using AWS, Tableau, Talend, and Python, handling sensitive, large‑volume datasets.
• Compliance & Performance: Delivered mission‑critical systems through full lifecycle to BAU, meeting stringent public‑sector security and compliance standards.
• Commercial Sector – Singapore & Global Clients (2019-2024)
• IT Application Manager – Projects | Data & Analytics
• Innovation Acceleration: Led solutioning, feasibility studies, and POCs using Cognizant® Big Decisions, reducing validation timelines by ~25%.
• AI & Analytics Delivery: Contributed to RFPs with compliant, well‑architected solutions, achieving 100% on‑time delivery.
• Team Leadership: Managed and mentored 10+ engineers; acted as Scrum Master, achieving 95% sprint commitment adherence.
• Governance & Security: Implemented controls reducing compliance issues by ~40%.
• Enterprise Data Platforms: Managed platforms for a major Singapore insurer, supporting multi‑TB data, 99.9% SLAs, and reducing incidents by ~30%.

Nov 2015 – Feb 2023 · 7 yrs 3 mos · Singapore · On-site

• Cognizant – Proprietary Platform Architect | ETLT Solution Lead | Senior IT Analyst
• Enterprise Modernization: Partnered with global enterprises to digitize IT operations and deliver scalable, future‑ready analytics and integration platforms.
• Platform Migration Leadership: Served as PEGA Developer and Support Specialist for CMS (Singapore), leading migration from PEGA 6.7 to 8.7, improving platform stability and performance.
• Regional BAU Excellence: Acted as BAU Support Consultant for CMS and CRM platforms, ensuring operational stability and continuous improvement of the Customer Data Hub across APAC.
• Pharma Analytics Delivery: Directed end‑to‑end solution delivery for Commercial Excellence Reporting within the Consumer Healthcare division of a British Fortune 500 pharmaceutical company.
• APAC BI Initiative: Spearheaded regional BI programs, unifying global and local datasets to deliver consistent reporting and actionable insights.
• Cloud Data Engineering: Designed ingestion pipelines integrating vendor data into Azure Data Lake; engineered transformation workflows using Azure SQL DWH and Polybase, enabling scalable reporting via Power BI.
• Governance & Quality: Authored program specifications, conducted code reviews, and ensured compliance, maintainability, and delivery quality.
• Stakeholder Collaboration: Partnered with business owners and data teams to gather requirements, deliver fitment studies, and produce interface control documents.
• Agile Delivery: Owned delivery of key technical artifacts, contributed to Agile ceremonies, and removed impediments to achieve project milestones.