Shashank Raj

Software Engineer

Bengaluru, Karnataka, India7 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in delivering technical support and assistance.
Proficient in incident management and troubleshooting.
Strong background in IT services and customer support.

Stackforce AI infers this person is a Technical Support Specialist in IT Services.

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Skills

Core Skills

Technical SupportServicenowDesktop Support

Other Skills

IT EscalationTroubleshootingSystem InstallationConfigurationIncident ManagementComputer ScienceProblem SolvingProblem AnalysisCustomer SuccessAttention to DetailZoomSlackOperating SystemsMacGoogle Workspace

About

Senior Technical Support Engineer

Experience

7 yrs 1 mo

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Tenant inc.

Senior Technical Support Engineer

Apr 2024 – Oct 2024 · 6 mos · Bengaluru, Karnataka, India · Hybrid

Technical Support

Vmware

3 roles

Senior Technical Support Engineer

May 2020 – Feb 2024 · 3 yrs 9 mos

ServiceNowIT Escalation

Technical Support Engineer

May 2019 – Feb 2024 · 4 yrs 9 mos

Played a key role in delivering technical assistance and support to internal employees, ensuring smooth day-to-day operations across hardware, software, and IT services. The role involves troubleshooting problems, installing and configuring systems, Creation and maintenance of Distribution Lists and Shared Mailboxes, and ensuring employees have the tools and support needed to work effectively. A core aspect of the role is handling incidents, from identification and logging through to resolution and documentation. Have worked within established SLAs to prioritise and resolve incidents, escalate when necessary, and ensure timely communication with end-users throughout the process.

TroubleshootingSystem InstallationConfigurationIncident ManagementTechnical Support