Vaibhavi Hirlekar

Product Manager

Nagpur, Maharashtra, India3 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in AI-driven automation and intelligent systems.
Strong background in incident and problem management.
Proven track record in client communication and requirement analysis.

Stackforce AI infers this person is a SaaS Application Manager with a strong focus on IT Service Management and AI-driven solutions.

Contact

Skills

Core Skills

Incident ManagementApplication ManagerTechnical SupportIt Service Management

Other Skills

Change ManagementProblem ManagementVulnerability ManagementManual testerPresentation SkillsOracle SQL DeveloperUnit TestingMySQLServiceNow AdministrationSQLJavaRegression TestingCustomer SupportDocumentationService-Level Agreements (SLA)

About

Application Manager handling multiple business-critical applications, ensuring reliability, performance, and seamless client delivery, with a growing focus on AI-driven automation and intelligent systems. Expertise in application support, backend debugging, and incident management, with experience as a Technical SME collaborating with cross-functional teams. Strong in client communication, requirement analysis, and governance reporting. Currently leveraging Generative AI to explore use cases such as automated ticket classification, incident insights, and process optimization. Skilled in Agile methodologies, GxP compliance, and vulnerability management, with a focus on proactive problem resolution and business continuity.

Experience

3 yrs 10 mos

Total Experience

3 yrs 10 mos

Average Tenure

3 yrs 10 mos

Current Experience

Cognizant

5 roles

Application Manager

Promoted

Mar 2026 – Present · 3 mos

Working as Application manager for multiple business critical applications ensuring smooth functional and technical deliverables for clients and users.
Owns end to end lifecycle management of client applications including transition to operations, enhancements , bug fixes.
Lead Major Incident , Problem and Change management processes , ensuring service stability , reduced recurrence and minimized business impact.
Govern SLA compliance for multiple critical applications ensuring service excellence and accountability.
Drive continuous service improvement through proactive monitoring , root cause analysis and stakeholder collaboration.
Managed end to end Problem and Incident Management by performing RCA’s and preventive actions thereby ensuring ITIL compliance.
Facilitated meetings with stakeholders , maintained documentation and collaborated with cross functional teams to enhance service reliability
Coordinated with cross functional teams to resolve complex issues and performed sanity as well as regression testing post resolution for application stability.