Sanjana Chandrashekar

Associate Consultant

Bengaluru, Karnataka, India1 yr 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in driving customer success and satisfaction.
Proven track record in managing client relationships.
Strong background in technical support and training.

Stackforce AI infers this person is a Customer Success Specialist with expertise in SaaS and client engagement.

Contact

Skills

Core Skills

Customer SuccessStakeholder EngagementCustomer ExperienceProject ManagementCommunicationAnalytical SkillsProject CoordinationStakeholder Communication

Other Skills

Customer Relationship Management (CRM)Customer OnboardingClient RelationsTechnical SupportProduct DemonstrationTeam CoordinationDocumentationPresentation SkillsProduct AdoptionIssue Resolution ManagementCustomer EngagementNetworkingTroubleshootingWindows OS ConfigurationESP32 Microcontrollers

About

Customer-focused professional with experience in client communication, onboarding, training, and support. I enjoy building strong relationships with customers, understanding their needs, and helping them get the best value from products and services. I have worked closely with clients and cross-functional teams to resolve queries, conduct training sessions, and ensure smooth project delivery. With strong communication, problem-solving, and stakeholder management skills, I am committed to creating positive customer experiences and driving customer satisfaction. I am currently seeking opportunities in Customer Success, Client Relations, and Customer Experience, where I can contribute to customer growth and long-term success.

Experience

1 yr 8 mos

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Abc - technology training & upskilling

Subject Matter Expert

Aug 2024 – Apr 2026 · 1 yr 8 mos · Bengaluru · On-site

Managed customer relationships by providing timely support, resolving queries, and ensuring a positive customer experience. Supported customer onboarding and product adoption initiatives, conducted training sessions, webinars, and product demonstrations to drive engagement and user success. Collaborated with cross-functional teams to deliver 40+ client-focused projects, while utilizing Zoho CRM to manage customer interactions and track engagement. Collected customer feedback and shared actionable insights to improve service delivery, customer satisfaction, and long-term retention.

Customer SuccessCustomer ExperienceCustomer Relationship Management (CRM)Customer OnboardingClient RelationsTechnical Support+2

Defence research and development organisation (drdo)

Research Analyst Intern

Jan 2024 – Jun 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

Coordinated with multiple stakeholders to support project execution and communication. Prepared reports, presentations, and documentation for internal teams. Developed strong analytical, communication, and relationship management skills in a professional environment.

Analytical SkillsCommunicationDocumentationPresentation Skills

Accelteck solutions private limited

Research Analyst Intern

Sep 2023 – Nov 2023 · 2 mos · Bengaluru, Karnataka, India · On-site

Supported project coordination, documentation, and stakeholder communication. Assisted teams in maintaining smooth workflow execution and reporting processes.

Project CoordinationDocumentationStakeholder Communication