Edwin James

Associate Partner

Bengaluru, Karnataka, India16 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in Operations and Project Management.
PMP trained and ITIL certified professional.
Proven track record in client management and platform optimization.

Stackforce AI infers this person is a SaaS Operations and Project Management expert with a strong focus on client success.

Contact

Skills

Core Skills

Client ManagementSales SupportProject ManagementClient SupportProcess ManagementTeam Leadership

Other Skills

Client Configuration ManagementPlatform OptimizationClient Health InsightProject Requirement AnalysisBest Practices DevelopmentProject DocumentationImplementation HandoverITIL Framework ApplicationGap AnalysisProcess DocumentationTraining DevelopmentAnalytical SkillsSales ManagementSales OperationsDirect Sales

About

 Over 10 years of experience in managing Operations, Projects, Process Management and Business Development.  PMP (Project Management Program) Trained from TLC.  ITIL V3 2011 Foundation Certified (Information Technology Infrastructure Library).

Experience

16 yrs 9 mos

Total Experience

5 yrs 7 mos

Average Tenure

7 yrs 3 mos

Current Experience

Sprinklr

3 roles

Associate Director

Promoted

Apr 2023 – Present · 3 yrs 2 mos

Manager, Managed Services

Promoted

Feb 2020 – Apr 2023 · 3 yrs 2 mos

Senior Consultant, Managed Services

Mar 2019 – Feb 2020 · 11 mos

Manage and optimize configuration of on boarded Sprinklr clients, to ensure their
continued success with the Sprinklr platform
Identify platform gaps, and optimization opportunities; designing and configuring the
appropriate solution, so that client expectations regarding platform use cases and
functionality are fulfilled
Assist the Sales and Success Teams in providing insight to client health, and working to
win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service as it relates to platform
performance, functionality, enhancements, and configuration

Client Configuration ManagementPlatform OptimizationSales SupportClient Health InsightClient Management

Oracle + aconex webinar

Support Consultant

Dec 2014 – Feb 2019 · 4 yrs 2 mos · Bangalore

Understand and analyse the clients project requirements
Gather and create best practices for implementing and using Aconex products to be disseminated to customers through content, conversations and presentations.
Build project plan and task in Aconex web
Build and register project documentation, Invite project participants and handover implementation ownership for execution
Handover projects implemented to clients

Project Requirement AnalysisBest Practices DevelopmentProject DocumentationImplementation HandoverProject ManagementClient Support

Unisys global services india

Team Leader

Jun 2006 – Oct 2011 · 5 yrs 4 mos · Bengaluru, Karnataka, India

Applying the principles of ITIL framework and recommended business processes
Perform gap analysis on the existing process and procedures in the Help file and propose Mitigation, coordinate with respective team to get process and Help file updated
Developing and documenting Procedure & Instruction for the supported account
Conducting Training session to the teams on Process and tools

ITIL Framework ApplicationGap AnalysisProcess DocumentationTraining DevelopmentProcess ManagementTeam Leadership