Palani D

Product Manager

Bengaluru, Karnataka, India5 yrs 3 mos experience

Key Highlights

Achieved 64% reduction in credit card onboarding time.
Mitigated fraud risks, safeguarding against potential losses.
Led product development efforts for user-centric solutions.

Stackforce AI infers this person is a Fintech Product Manager with strong expertise in user experience and data analytics.

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Skills

Core Skills

Product StrategyRisk ManagementProduct DevelopmentOperations Management

Other Skills

Workload PrioritizationStrategic PlanningUser Experience (UX)Analytic Problem SolvingProject ImplementationMarket ResearchVendor ManagementDocumentationNew Product IdeasProduct LaunchCollaboration ToolsCompetitive LandscapeSprint PlanningFacilitationTeam Leadership

About

With 4 years in banking strategy and application development, complemented by Masters from IIM Mumbai, I’ve cultivated expertise in strategic thinking, user-centric approach and data analytics. My diverse background enables me to drive product strategy and innovation effectively, aligning solutions with user needs and business goals.

Experience

5 yrs 3 mos

Total Experience

Average Tenure

Current Experience

Axis bank

2 roles

Senior Product Manager

Apr 2024 – Present · 2 yrs 2 mos · Mumbai, Maharashtra, India · Hybrid

Workload PrioritizationStrategic PlanningProduct Strategy

Product Manager

Jun 2022 – May 2024 · 1 yr 11 mos · Mumbai, Maharashtra, India · Hybrid

Conducted thorough RCA to optimize onboarding processes, closely monitoring key
metrics, resulting in a significant reduction of multiple Customer IDs by 99%.
Identified and rectified system gap, mitigating potential credit limit exposure of 213.8 Cr
through understanding system design and process enhancement
Formulated user stories and sculpted product features into solution flows, collaborating
closely with design teams for customer-centric UI/UX designs
Directed the streamlining of the credit card onboarding process, resulting in substantial
efficiency improvements with a 64% reduction in TAT.
Orchestrated seamless stakeholder collaboration, assessed risks and compliance, and
meticulously prepared PRDs for development
Pioneered product development efforts, driving innovation in seamless onboarding and
meticulously overseeing UAT
Partnered with NPCI to incorporate eNach for CC auto debit, precipitating a
remarkable upswing in the Customer funnel from 100 registrations in FY22 to 5000 in
FY23
Effectively mitigated fraud risks, curtailing exposure to 10 Cr and safeguarding against
future potential losses through proactive monitoring and swift intervention
Collaborated cross-functionally to refine and aligning with business objectives, driving
efficiency and fostering growth to close RBI Observations

Workload PrioritizationStrategic PlanningProduct Strategy

Knowlarity - cloud communications

Product Management Intern

May 2021 – Jul 2021 · 2 mos · India

Objective
Create and Implement seamless User Interface and Analytics for Flagship Product, along with enhancing the feature of the product as per industry requirement.
Deliverables
Create Mock-ups, vendor management, product market research, product parity analysis, high level feature designs, preparation of PRD (product requirement document)
Understand, Conceptualise, and Implement relevant industry specific metrics on all persona with focus on driving Data Analytics.
Conduct Industry benchmarking across other Cloud communication companies for comparative analysis with current trends & practices.
Methodology
Performed As-Is analysis to understand product usage persona wise, how customers are using the product and how they would like to use the expected feature.
Carried out Gap analysis to identify areas of improvement in current process & proposed soluLons accordingly.
Created user stories for various persona by capturing the requirement and prepared UX with vendor coordination.
Created Mock-up for feature enhancement (Sticky Agent, WebRTC) and explained the same to various stakeholders.
Prepared SOP and conducted demonstration session with vendor team to ensure smooth implementation.
Roles & Responsibilities
Vendor Coordination in understanding and developing required specification.
Creating and explaining User Story, Mock-up of features to various stake holders.
Market analysis, identifying and segmenting target audiences, liaising with customers, and evaluating product demand.

Workload PrioritizationProject ImplementationProduct Development

Atos

Application Developer

Jul 2018 – Oct 2019 · 1 yr 3 mos · Bengaluru, Karnataka, India

Roles & Responsibilities
Administered MFS team to help clients in managing the business process and made changes in critical manoeuvres
Liaised between cross functional teams and ensured cohesion for on-time delivery of services to the client
Brainstormed best management practices through Ishikawa diagram to establish SOPs across MFS teams
Mentored and led hired graduates by organizing knowledge transfer session for better understanding of projects
Ensured optimum performance of resources and resolved critical issues with SLAs for high system availability
Oversaw daily work process, schedule, and alerts to capture real time data for continuous monitoring of KPIs
Achievements
Promoted within 1 year in recognition of my performance, potential to assure high responsibility
Reduced monthly issues reported by client to 30% by performing defect identification and resolution
Selected by team manager as SPOC for all Continuous Process Improvement for Mainframe server (MFS) team
Contributed for the outstanding customer service level by resolving the issue of 80-90 tickets within a week