Aug 2019 – Sep 2021 · 2 yrs 1 mo · India

• Strategize, define and execute the digital vision and innovations for Amway
• India to develop distributors and customer facing solutions.
• Own and manage the Market’s digital ecosystem, properly plan and
• conduct experience design for new digital products/features
• inclusion into the overall experience of the channel. This includes
• eCommerce site (SAP Hybris) , mobile app (Kony, angular) , content
• (contentStack) , chatbot (MS Luis) , Knowledge management
• system (Oracle Rightnow) , CS Automation (Zendesk).
• Ensure integration to other back end systems like ERP, JD Edwards
• Red Prairie, custom applications etc using eCommerce API.
• Drive Agile methodology / SCRUM framework learning, adoption
• and implementation within the organisation.
• As a member of the Global Digital Counsel, responsible to actively
• participate in the development of global digital strategy using
• concepts like AB testing, automated testing, research and analytics.
• Use data and analytics to ensure adoption of products and services
• with market needs. Reporting, ITSM (ticketing) and SLA
• management to ensure customer satisfaction. .
• Drive positive user engagement, deepen brand affinity, increase
• user satisfaction and loyalty. Involved in CRM/ data platform (CDP)
• specifications / social engagement measurement / communities /
• and experience management
• Identify additional key trends and insights in user needs via
• qualitative and quantitative feedback to help increase CX support
• efficiencies and drive success;

Aug 2012 – Aug 2019 · 7 yrs · New Delhi Area, India

• Work closely to design and execute the overall strategy for IT. Interact with top executives of the company to develop new IT solutions that help drive business results.
• Ensure IT projects are set up with appropriate governance and oversee the successful delivery. Single point of IT accountability to the customer
• Successfully lead the implementation of GST within the organisation to ensure no business downtime due to this change.
• Manage enterprise applications (ERP, Fusion cloud, Peoplesoft, SCM automation) end to end to drive innovation in existing processes. Recently automated multiple process successfully using RPA on ERP processes.
• Driving significant digital based change programs across functional boundaries including sales and marketing processes automation (DMS/SFA), mobility, IoT and various other initiatives on cloud.
• Lead opens source technology enabled big data implementation (Hadoop/AWS/Cloudera/Power BI) to drive a data-based decision culture within the organisation. First of its kind implementation on cloud with the technology stack.
• Spearheaded infrastructure modernisation in data center and cloud (AWS, Azure) to ensure uptime, scalability with utmost importance to cyber security.
• Responsible for budgeting, statutory audits, processes, compliance, people development
• Built and leading high-performance teams, enabling cross organisational collaboration, staff development and talent management. Leading a program for culture change and transparency within the company

Apr 2009 – Aug 2012 · 3 yrs 4 mos · Gurgaon, India

• Implementing and manage ERP Solutions (SCM, Financials, HRMS) and applications integration verticals. Manage multivendor team and working within defined budget. Responsible for maintenance of overall customer satisfaction and quality adherence.
• Member of IT Management, Responsible of allotted budget & Reporting to CIO.
• Planning /design / conceptualization, Implementation & management of Enterprise Applications including ERP, integrations to other applications (SOA), customer facing applications (.NET based), Intranet and other internal applications.
• Reviewing architecture / technical solutions provided by team. Mentoring team to implement world class / best in breed technologies.
• Guarantee timely attainment of key milestones by proactively tracking metrics and a robust governance process.
• Analyzed the risks, costs and value of new technology investments to advise upper management
• On-going vendor & operations management. Build Vs Buy evaluation.
• People management

Apr 2005 – Mar 2009 · 3 yrs 11 mos · Newark, New Jersey

• Managed Sales & finance applications and operations. Worked with technology teams to identify process and system GAPs. Designed solutions to improve existing IT landscape to fulfill business requirements. Reviewed technical solutions and controlled end-to-end projects delivery.
• Member of Controllership Programs and Solutions team, supporting the strategic directions for multiple Key Business projects.
• Managed deliverables for a cross functional project including creation and execution of solution design, project plan, testing plan, transition/deployment plan, communication plan.
• Represent multiple process areas. Typically managing feasibility study and deliver solution.
• Complete understanding of AIM methodology.

Jan 2005 – Apr 2005 · 3 mos · New York City, New York

• Lead a team of JAVA developers in migration of a UDP (User datagram Protocol) based project from C# to JAVA. The application was a time sensitive application such that the dropping of message was acceptable than delay in receiving the message. The application receives the XML message and processes it based on the type of message.
• Lead a team of JAVA developers.
• Responsible for application design, integration and performance.
• Also responsible for day to day data issues post go-live of application.
• Planning of resource allocation on project task and assigning issues.

Apr 2000 – Dec 2004 · 4 yrs 8 mos · Clark, New Jersey

• Defined business requirements, created and managed project plans, and drafted functional and technical design documents while headlining a variety of application development projects. Engineered solutions and interfaced with customers at every professional level to guide project success.
• Worked with various clients like
• Verizon Telecommunications
• JP Morgan Financial services
• AT & T
• to implement complex slution to cater to business needs

Feb 1999 – Mar 2000 · 1 yr 1 mo · Freehold, New Jersey

Jul 1995 – Nov 1998 · 3 yrs 4 mos · New Delhi

Oct 1993 – Jun 1995 · 1 yr 8 mos