Sheetal Gill

Operations Associate

South Delhi, Delhi, India20 yrs experience
Highly Stable

Key Highlights

  • 18+ years in Corporate and Education sectors
  • Expertise in Client Engagement and Strategic Partnerships
  • Proven track record in Academic Operations and E-Learning
Stackforce AI infers this person is a Higher Education and E-Learning expert with strong project management and client engagement skills.

Contact

Skills

Core Skills

Project ManagementClient EngagementStrategic PartnershipsBusiness DevelopmentRelationship ManagementAcademic OperationsExecutive ManagementCustomer Service

Other Skills

CollaborationLMS ManagementRelationship BuildingCommunicationClient RelationsStakeholder ManagementPartner Relationship ManagementBusiness Relationship ManagementInternal CommunicationsCustomer SupportCustomer Service ManagementCustomer ExperienceCustomer SatisfactionOperations ManagementSoftware Documentation

About

An independent and self-motivated professional with 18+ years of experience in Corporate and Education Sector. Expertise in Client Engagement and Collaboration, Strategic Partnership, Relationship Management, and Distance Education, E-Learning, Faculty Administration, Academic Operations, Blended Learning with focus on ethics and integrity.

Experience

20 yrs
Total Experience
3 yrs 5 mos
Average Tenure
2 yrs 9 mos
Current Experience

Hireed

Assistant Director-Academic Operations

Sep 2023Present · 2 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

  • Creating Industry-specific learning experiences for university students while focusing on improved employability outcomes. Overall Execution and Delivery of Online UG and PG Programs in collaboration with faculties across varied domains and specialization.
  • Creating Industry relevant and upskilled solutions via LMS integration with Coursera.
  • Program Management – Student orientation, faculty onboarding and training, schedule creation, exam conduction, LMS Management etc.
Client EngagementCollaborationProject ManagementLMS Management

Paradigm consultants & resource management pvt. ltd.

Curriculum Research Support

Jan 2023Oct 2023 · 9 mos · Gurgaon · Hybrid

  • Curriculum Development for Senior Leadership Programs

Iatsat

Associate Director- Partnerships (Short term assignment)

May 2022Jun 2022 · 1 mo · India · Remote

  • Relationship Management , Partnership with K-12 Schools, Higher Education (University/Institutes), Industries and Corporates
Stakeholder ManagementPartner Relationship ManagementBusiness Relationship ManagementRelationship Management

Edufuture learning

Strategic Alliances Partner- Accreditation and Programs (Consultant)

Mar 2022Feb 2023 · 11 mos · Pune · Remote

  • Business Development and Partnership for Accreditation of Universities/Institutes. (NAAC, NBA, CoE etc.)
Strategic PartnershipsRelationship BuildingCommunicationClient RelationsBusiness Development

Shoolini university

Assistant Director-Special Projects

Jul 2021Jan 2022 · 6 mos · Solan, Himachal Pradesh, India

  • Bridging the gap between industry and academia by:
  • Creating a Platform to reach out to lesser privileged students students by leveraging the association of Philanthropists, Industry and business experts for the upliftment and growth of the students by motivating them to be confident, technically sound, skilled and employable.
  • Successful Implementation of Salesforce CRM as part of project management.
Internal CommunicationsStrategic PartnershipsProject ManagementClient Relations

Imt cdl ghaziabad

Manager - Academic Operations

Jun 2014May 2021 · 6 yrs 11 mos · Ghaziabad

  • Responsibilities –
  • #Member of the Managing Committee- Internal CIQA Committee (Centre for Internal Quality Assurance)
  • #Member Secretary of Sub-Committee- Course/SLM Development
  • #Member of Website & Public Disclosure Committee
  • International Recruitment Cell (IRC)-Apr’19
  • Discussion with external stakeholders for a fruitful collaboration.
  • Planning, Procurement and Despatch (Books Department)-Apr’17
  • Initiating and implementing the work flow for the dept. Responsible for planning, projection & estimation for books for academic sessions
  • Drafting and execution of MOU’s and PO's
  • Liaison and discussion with publishers for timely procurement and despatch of study material.
  • Academic Domain (Mar'16-Mar'17, Feb'19-till date)
  • Reporting to Dean, core responsibility is to execute online & offline academic delivery at the Head Office with focus on optimization of resources.
  • Initial screening, shortlisting of faculty profiles and empanelment of visiting faculties.
  • Regular review and empanelment of faculty contracts in consultation with the Dean.
  • In charge of schedule creation & alignment of faculties and communication.
  • Verification of faculty vouchers & processing for payment disbursal.
  • Single point of contact for faculty alignments and alternates for classes in tandem with the feedback. •Maintaining faculty data base for audit requirement / perspective.
  • Assisted marketing team by shortlisting and aligning faculties for media bytes w.r.t. to website updation.
  • Part of management interaction in terms of decisions, review, forecasting and execution.
  • Student Care- Heading the Student Care Vertical till Feb’16 with focus on timely student resolution within the TAT & quality parameters.
  • LMS/E-Learning
  • Content and Calendar updation on LMS. •Connecting with IT vertical with regards to online session creation. •Creating messages / reminders for site updation / communication for students. •Coordinating with faculties for uploading the latest content for E-learning.
Internal CommunicationsProject ManagementClient RelationsAcademic Operations

Ibm

Executive Assistant to the Director

Sep 2006May 2014 · 7 yrs 8 mos · Gurgaon, India

  • Serving as a liaison to the the Finance Director (an international assignee) and to facilitate and over see projects undertaken by Senior Management team.
  • Active participant of the strategic management team which spearheaded the acquisition of IBM by Concentrix with adherence of timelines for key deliverables .
  • To achieve set organizational goals. Responsible for planning, executing and coordinating activities at corporate level.
  • Ensuring total integrity and confidentiality is maintained in sync with company’s goals and practices.Worked as a Single point of contact to coordinate with external vendors and staff in the organization.
Internal CommunicationsCustomer SupportProject ManagementClient RelationsExecutive Management

Matrix cellular (international) services ltd.

Customer Service Executive

Jun 2005Aug 2006 · 1 yr 2 mos · New Delhi Area, India

  • Meeting operational goals within cost, time and quality parameters.
  • Client Retention, Relationship building and Negotiation
  • Client Visits
  • Taking site initiatives towards process improvements, training and teamwork
Internal CommunicationsCustomer SupportCustomer Service ManagementCustomer Service

Spanco telesystems

Customer Service Associate

Nov 2002Nov 2003 · 1 yr · Gurgaon, India

  • To achieve set organizational goals within quality parameters and provide floor support.
Internal Communications

Education

NMIMS CDOE

Post Graduate Diploma — Human Resources Management

Jan 2017Jan 2019

Choudhary Charan Singh University, Meerut

Bachelor of Education (B.Ed.)

Delhi University

Bachelor of Arts (B.A.)

New Green Field Public School Saket, New Delhi

XII — Science

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