Robert Daniel — Business Development Executive

🚀 If your BPO or ITES operation is leaking revenue through process gaps, attrition, or quality drift — I can find it, fix it, and show you the numbers. I’ve spent 19+ years inside some of the world’s most demanding BPO and ITES environments — IBM, Bank of America, WNS Global Services, iResearch, Netscribes, and REDCom International. 💼 I didn’t just manage teams. I redesigned audit frameworks that lifted quality scores by 18%. 📈 I rebuilt onboarding programmes that cut ramp time by 25% with a 100% certification pass rate. 🎯 I closed $377,000 in new business within my first 30 days of joining. 💰 I deployed AI-driven lead generation automation that reduced manual effort by 75% and grew the qualified pipeline by 45%. 🤖 I now work as an independent consultant helping BPO, ITES, and contact centre operations do three things: ✅ Fix what’s broken — KPI frameworks, quality audit design, attrition and shrinkage control, and process gaps that quietly drain margins. ✅ Grow revenue — sales strategy, business development playbooks, client acquisition systems, and fractional BD leadership for firms that need results without a full-time hire. ✅ Automate intelligently — AI-powered lead generation, sales workflow automation using latest AI tech available, and process automation that removes non-value-add effort at scale. ⚙️ My approach is direct and outcome-driven. I don’t write reports that sit on desks. I work alongside your leadership team, identify the highest-leverage interventions, and stay accountable to measurable results. Every engagement begins with a structured diagnostic so we both know exactly what we’re solving before a rupee is spent. 🔍 I hold a Lean Six Sigma certification, have led teams of 5–100+ across international voice, back-office and sales processes, and have managed client relationships across the US, UK, and major APAC markets. 🌍 If you’re a business leader, operations head, founder, or managing director of a BPO or ITES firm dealing with margin pressure, quality challenges, or stalled revenue growth — let’s talk. 📩 DM me here or write to robertdaniel00999@gmail.com 🗓 I offer a free 30-minute Operations Health Check call — no pitch, just clarity on where your biggest challenge is. — Outside of consulting, I run the LES Foundation — An initiative dedicated to nourishing the lives of underprivileged children through food/meal packets. ❤️ (DM me if you want to spread love with me) It’s the work I’m most proud of, and it’s a reminder of why building sustainable, high-performance organisations matters beyond the balance sheet.

Stackforce AI infers this person is a BPO and ITES operations expert with a focus on sales strategy and process automation.

Experience: 19 yrs 10 mos