Sunil kulal

Customer Success Manager

Udupi, Karnataka, India12 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Proven expertise in customer support and retention strategies.
  • Strong background in managing escalations and claims resolution.
  • Experienced in team building and onboarding processes.
Stackforce AI infers this person is a Customer Support Specialist with a strong focus on retention and escalation management.

Contact

Skills

Core Skills

Customer SupportCustomer ExperienceCustomer SuccessOnboardingClaims ResolutionCustomer ServiceTeam ManagementCustomer Onboarding

Other Skills

Escalation ResolutionCustomer Service RepresentativesCustomer RetentionEscalation ProcessInboundFreshdeskEmployee Benefits DesignHiringLead GenerationRecruitingSourcingInsurance ClaimsTeam BuildingSales OperationsPublic Speaking

Experience

12 yrs 1 mo
Total Experience
1 yr 6 mos
Average Tenure
2 yrs 11 mos
Current Experience

Brevistay

Senior Customer Support Executive

Jul 2023Present · 2 yrs 11 mos · Remote · Remote

Customer ServiceEscalation ResolutionCustomer Service RepresentativesCustomer ExperienceCustomer RetentionCustomer Support+3

Gigforce

Customer Success Executive

Jun 2022Jun 2023 · 1 yr · Remote

Escalation ResolutionEmployee Benefits DesignHiringLead GenerationRecruitingSourcing+4

G7 teleservices pvt ltd

Customer Support Executive

Aug 2020Jun 2022 · 1 yr 10 mos · Remote

Customer ServiceInsurance ClaimsEscalation ResolutionClaims ResolutionEscalation ProcessInbound

Career break

Health and well-being

Mar 2019Aug 2020 · 1 yr 5 mos

Bharatpe

Team Manager

Jan 2019Feb 2019 · 1 mo · Mangalore Area, India · On-site

OnboardingCustomer OnboardingTeam BuildingSales OperationsTeam Management

Transsion

Sellout

Oct 2017Dec 2018 · 1 yr 2 mos · Udupi, Karnataka, India · On-site

Gionee india

Territory Sales Manager

Jun 2016Sep 2017 · 1 yr 3 mos · udupi · On-site

Vivo india

Sales Team Lead

Jul 2015May 2016 · 10 mos · Udupi, Karnataka, India

  • 10 Months

Apple

I pro

Oct 2013Jun 2015 · 1 yr 8 mos · banglore · On-site

  • 1 year 8 months

Education

Mangalore University

Bachelor of Business Administration - BBA — bba

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