Mar 2022 – Mar 2023 · 1 yr

• Handling first mile & last mile deliveries and fleet management.
• Daily Inbound, outbound and area wise segregation of shipments.
• Store operations and contents by establishing and monitoring security procedures and protocols.
• Completes store operational requirements by scheduling and assigning employees, following up on work results.
• Tracking riders very carefully so that O2A will maintain
• Lead Cycle project and successfully driven it.
• Trained Riders so that nothing wrong been done by the riders
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees.
• Planning Shift roaster, monitoring, and appraising job results.
• Planning and managing the shift operations for store in order to ensure the effective usage of resources when required.
• Expediting the receipt, picking/packing and shipping of goods.
• Managing lean culture and business KRAs, It Includes material movements TAT, Forward Rejection, On time GRN, On Time Dispatch.
• Coordinate with Last Mile, Fleet Vendors, Audit teams, IT, Tech.
• Minimize Picking & Packing breaches by publishing hourly report and guiding the Associates regarding IPP and its effect on other matrices.
• Managing inventory with minimum defect to avoid FC cancellation and picking breaches.
• On time cash audit & deposit and taking follow up with colleague employee to have zero cash loss at store. Analysis of various store matrices Breaches, FC &RTO, NPS, ETA, And order matrices. Significant Accomplishment
• Implementation of Kaizen for process improvement which leads to the reduction in inventory carrying cost.
• Minimum breach (Inbound & Outbound) during change points
• Zero Mis-shipments.

Jan 2021 – Mar 2022 · 1 yr 2 mos

• Operational Responsibilities:
• Manage to all Employee
• Work on cost
• Manage to all experience
• Cash handling of entire branch.
• BTS closing of all Run sheets.
• Work on Performance
• COD Submission to bank.
• Buyer escalation matrix dashboard.
• Tracking of fake delivery & solution for them.
• Management Reporting regarding Customer feedback and opinion.
• Vendor management and vehicle arrangement for delivery.
• Delivery of shipments : To ensure delivery of shipments on right time to the right person at the right place.
• Receiving & Dispatch of shipments: Inbound and outbound process to DC, out for delivery of shipments, Creating Manifests & Runésheets.
• Courier Followéup: Coordination with distribution centers & onéfield delivery executive.
• MIS reports: Data management, Maintaining daily reports, Tracker Updates.
• Control over RTO & Reschedule Cases: Communicating with Customer end as well Customer support to control over RTO (Return to Origin) and Reschedule cases to avoid further inconvenience.
• Facilitating Reverse Pickups: Proper follow up from backéend regarding Reverse pick ups and facilitating the same to be picked up from Customer end.
• Metrics control: Monitoring performance metrics.

Feb 2016 – Sep 2019 · 3 yrs 7 mos

• Cash handling of entire branch.
• BTS closing of all Run sheets.
• COD Submission to bank.
• Tracking of fake delivery & solution for them.
• Management Reporting regarding Customer feedback and opinion.
• Vendor management and vehicle arrangement for delivery.
• Delivery of shipments: To ensure delivery of shipments on light time to the right person at the right place.
• Receiving & Dispatch of shipments: Inbound and outbound process to DC, Out for delivery Of shipments, Creating Manifests & Runésheets.
• Courier Followéup: Coordination with distribution centres & onéfield delivery executive.
• MIS reports: Data management, Maintaining daily reports, Tracker Updates.
• Control over RTO & Reschedule Cases: Communicating with Customer end as well as Customer support to control over RTO (Return to Origin) and Reschedule cases to avoid Further in convenience.
• Metrics control: Monitoring performance metrics.