Sep 2021 – Dec 2023 · 2 yrs 3 mos · Hyderabad, Telangana, India · Remote

• Expertise in Business Analysis, Data Analysis, Business Rules, GAP Analysis (AS-IS and TO-BE process models), developing/creating business process documents and problem solving.
• Worked closely with manager to analyze & understand the resources. Business requirements, gathered User, Functional (FR) and Non-Functional requirements (NFR) & translated the requirements into User Stories for Scrum.
• Proficient in SDLC methodologies such as Waterfall, and Agile including analysis, design, development and testing of software.
• Understanding of SDLC (Software Development Lifecycle), and project management fundamentals.
• Expert in the field of Business Requirement Analysis, System Analysis, Software Development & Testing with strong understanding and diversified experience in various industries.
• Indepth experience in project management, financial management, business administration, Information Technology applications.
• Developed Process Flow Diagram / Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing.
• Experienced in preparing Use-Case documents and system requirement documents based on client requirements and in- depth System diagrams.
• Extensive knowledge in JIRA admin activities for teams (created boards, workflows, filters, dashboards, reports using JQL..)
• Strong Experience in Business and Data Analysis, Data Profiling, Data Modeling, Data Migration and Integration.
• Business Intelligence (BI) and Confidential projects with personal accountability for the functional and non-functional application engineering design.
• Collaborated with various Cross functional teams located across various geographical locations.
• Effectively articulated project documentations including Business requirement documents (BRD), FRD and TO-BE Process flows, use cases, test scenarios, test cases etc.

Jun 2020 – Aug 2021 · 1 yr 2 mos · Hyderabad, Telangana, India · On-site

• . Gathering data from business and analyzing data for trends to predict outcomes of business decisions.
• Designing new technologies to create accurate predictions based on data and Perform database administration including monitoring and management.
• Creating reports for management to help management make business decisions.
• Listening to meetings to understand the needs of the organization and working to meet those needs.
• Created Epics, Features & Stories for the team in Jira.
• Guide the team and organization on how to use scrum & agile practices and methodologies.
• Communicated team velocity and sprint/release progress to the teams and management.
• Organized & facilitate Team and organisation Agile maturity.
• Foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
• Helped Product owner with effective management of Features, Epics, Stories and prioritisation.
• Guided the team through continual improvement process and best practices.
• Ensured conducive environment which fostered self-organizing and self-managing team.
• Empowered the Scrum team with regular inspect and adapt opportunities
• Encouraged the Dev team to keep sprint backlog up to date
• Facilitated all Scrum Events including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Product Backlog Refinement.
• Assisted in defining and facilitated the continuous improvement of the existing process.

Jul 2017 – Jun 2020 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Guided the team through continual improvement process and best practices.
• Strived to meet team targets and to deliver higher customer satisfaction, improved velocity.
• Organised stakeholder connects on weekly basis and daily huddle session for the team.
• Handled 15 team members as training team leader for 1 year and provided effective results.
• Maintaining and controlling team efficiency by maintaining the productivity, abandon ratio,
• Average handling time, attrition rate Desk utilization, agent manning.