Apr 2021 – Present · 5 yrs 2 mos

• 1. Building strategies to increase customer engagement through informative Content.
• 2. Increasing engagement on Product page & converting those to Add to Basket.
• 3. Ensuring high level of well researched Content is delivered.
• 4. Driving new initiatives for overall better customer experience.
• 5. Search Analysis & enhancement.
• 6. Owning end to end Quality Operations for Content Category Teams.
• 7. Facilitating Vendors with the Onboarding Process.
• 8. Copywriting for Private label collaterals.
• 9. Social Media Management.

May 2018 – Apr 2021 · 2 yrs 11 mos

• As a Deputy Manager, my role is to manage a team size of 10 Quality Associates comprising of 2 QA Leads & 8 QA Executives. Currently I am overlooking 7 different quality processes viz. Competitor Benchmarking Audits, Promotions & Discounts Audit, Campaign Audit, Creatives Audit, Content Writing & Editing, Review Moderation & Vendor Connect Program. My role is to ensure operational excellence is maintained in all Quality Processes.
• RESPONSIBILITIES:
•  People & Performance Management
•  Maintaining the metrics for 7 Quality Process
•  Building processes for operational excellence
•  Working with multiple teams for achieving the organizational goals
•  Act as SPOC for all Content Quality related issues
•  Coordinating with Vendors for Content related work
•  Process improvement
•  Product development
•  Escalation management
•  Workforce management to ensure smooth functioning
•  SLA Management
•  Preparing WBR/MBR/QBR for Quality Process

Jun 2017 – Apr 2018 · 10 mos

• As a Content Quality Lead, my role is to manage a team size of 6 Quality Executives who are involved in 4 different quality processes viz. Promotions & Discounts Audit, Campaign Audit, Creatives Audit & New Product Introduction Audit (NPI). My role is to mentor the QE's, allocating their daily tasks, conduct daily huddles, train them & ensure operational excellence is maintained in all Quality Processes.