Sumit Kumar

Operations Associate

Noida, Uttar Pradesh, India11 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of e-commerce operations experience.
Led teams of 40+ members in fast-paced environments.
Recognized for high-impact results and process improvements.

Stackforce AI infers this person is a seasoned E-commerce Operations Manager with expertise in marketplace scaling and team leadership.

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Skills

Core Skills

E-commerce OperationsTeam LeadershipOperations ManagementMarketplace Operations

Other Skills

Supply Chain ManagementLogistics CoordinationSOP DevelopmentKPI TrackingData AnalysisFreelancer CoordinationCatalog ManagementQuality AuditsVendor ManagementSalesforceExcelProduct AdvertisingAmazon and Flipkart adsAdvertisingProduct Launch Planning

About

E-commerce professional with over 12 years of experience in managing and scaling marketplace operations across leading platforms. I specialize in catalog management, vendor onboarding, content quality, and end-to-end marketplace operations, with a strong understanding of how to drive growth in a competitive digital ecosystem. I have extensive experience handling product listings, SKU management, quality audits, and merchant coordination, along with leading teams responsible for large-scale catalog and operations management. My background includes working closely with vendors and internal stakeholders to improve product visibility, conversion rates, and overall marketplace performance. With a strong foundation in tools like CMS platforms, Salesforce, and Excel, I bring a data-driven approach to decision-making and process improvement. I have also been recognized for delivering high-impact results and leading teams successfully in fast-paced environments. I am passionate about building efficient e-commerce ecosystems, improving customer journeys, and driving sustainable growth for online businesses.

Experience

11 yrs 11 mos

Total Experience

3 yrs 11 mos

Average Tenure

6 yrs 11 mos

Current Experience

Stylista home furnishing

Assistant Operations Manager

Jul 2019 – Present · 6 yrs 11 mos · New Delhi · On-site

Leading end-to-end e-commerce operations with a focus on optimizing supply chain efficiency, improving customer experience, and scaling business processes. Managing cross-functional teams and driving operational excellence across marketplace and logistics functions.
Key Contributions & Responsibilities:
Manage daily operations including order fulfillment, logistics coordination, and workflow management to ensure timely delivery
Drive process improvements by developing and implementing SOPs to enhance efficiency and consistency
Managing Amazon seller central, Amazon ads
Collaborate with customer support teams to improve customer experience and resolve operational issues
Plan and execute strategies for fleet management and supply-demand alignment to support last-mile delivery
Monitor KPIs to identify gaps and implement corrective actions
Lead initiatives to reduce cost per delivery while maintaining service quality
Coordinate with stakeholders to execute projects and scale operations
Identify opportunities for process optimization and business growth using data insights

Marketplace OperationsSupply Chain ManagementLogistics CoordinationSOP DevelopmentKPI TrackingData Analysis+2

Infinizi consulting pvt ltd

Senior Operations Associate

Jan 2018 – Jun 2019 · 1 yr 5 mos · Noida · On-site

Managed end-to-end operations and freelancer coordination in a fast-paced, service-driven environment, ensuring seamless order processing and efficient execution across global stakeholders.
Key Contributions & Responsibilities:
Managed daily order processing and allocation, ensuring timely delivery of services to international clients
Coordinated with 50+ freelancers, handling task assignment, performance tracking, and issue resolution
Analyzed daily, weekly, and monthly MIS reports to monitor performance and improve operational efficiency
Performed data reconciliation for delivery and allocation processes to maintain accuracy and consistency
Collaborated with cross-functional teams to enhance communication workflows between students, freelancers, and technical teams
Managed product listings and handled company offerings across multiple online marketplaces
Strengthened stakeholder communication through email and telephonic coordination with global partners
Identified and implemented process improvements to streamline operations and reduce turnaround time

Data AnalysisOperations ManagementFreelancer Coordination

Paytm

Senior Associate

May 2014 – Dec 2017 · 3 yrs 7 mos · Noida Area, India · On-site

Played a key role in scaling marketplace operations and catalog management for one of India’s leading e-commerce platforms, contributing to process efficiency, vendor growth, and team performance.
Key Contributions & Responsibilities:
Managed product listing and catalog operations, ensuring accurate SKU creation, mapping, and content quality across the platform
Conducted quality audits of product listings to maintain data accuracy and compliance standards
Led a team of 40+ members as Team Leader, streamlining workflow management and operational efficiency
Acted as a key point of contact for outsourced operations, ensuring smooth execution and process alignment
Handled high-value merchant accounts, driving performance and maintaining strong partner relationships
Collaborated with vendors for onboarding and marketplace expansion, supporting business growth initiatives
Created and analyzed reports using Salesforce and Excel to track performance and support decision-making
Implemented new ideas and process improvements to enhance team productivity and turnaround time
Managed category-level operations including product uploads, image optimization, and catalog quality checks
Recognized with the “Rockstar Award” for outstanding performance and contribution