Jun 2022 – Aug 2023 · 1 yr 2 mos

• Drove quality engineering initiatives for a SaaS platform(European startup client), enabling physical products to have a digital identity and empowering brands with item-level traceability, end-consumer engagement, and circular supply chain capabilities. My role sits at the intersection of quality, speed, and scale.
• What I did:
• Owned and scaled the end-to-end test strategy that kept client's platform reliable across every release — from feature validation to production go-lives.
• Where I've made an impact:
• Spearheaded the development of a scalable automation framework using Playwright + TypeScript automation framework from scratch, reducing manual testing effort by 75% and cutting regression cycle time from days to hours across 3 environments (Dev → Staging → Production).
• Developed and maintained 50+ automation scripts for the Admin Portal using WebdriverIO and JavaScript, ensuring ~75% regression coverage on every release cycle.
• Translated complex User Stories into structured E2E test cases, achieving ~85% acceptance criteria coverage sprint-over-sprint and reducing requirement misalignment defects by an estimated 40%.
• Authored comprehensive Test Plans covering Functional, SIT, E2E, and PVT testing — contributing to a zero critical-defect production release rate across major milestones.
• Managed deployment pipelines via DroneCI, coordinating consistent build releases that supported a faster, more predictable release cadence.
• Monitored post-deployment system health using Grafana, enabling the team to catch performance anomalies within minutes rather than hours.
• Mentored 5-7 junior QA engineers in functional and automation best practices, directly improving team testing capability and reducing onboarding time by an estimated 50%.

May 2021 – May 2022 · 1 yr · Bengaluru

• Contributed to a data-driven SaaS platform(US client) serving both political organisations and commercial clients — delivering analytics, software, and intelligence products that demand high reliability, fast iteration, and zero tolerance for data integrity failures. I was brought in to strengthen the quality backbone across API automation and performance testing.
• What I did:
• I ensured that complex, data-heavy services work flawlessly under real-world conditions — from API contract validation to load-testing production-grade infrastructure.
• Where I've made an impact:
• Built 50+ API automation scripts(regression scenarios) using Rest Assured for SIT, reducing regression cycle time by ~60% and freeing the team to focus on exploratory and edge-case testing.
• Analysed User Stories and translated acceptance criteria into structured E2E test cases, improving defect detection in early stages by ~40%.
• Conducted Load and Performance Testing using JMeter and BlazeMeter on Linux servers,to identify critical bottlenecks and improving system response time by ~25% under load, before production impact.
• Executed performance tests on Linux environments, simulating production-like workloads for accurate validation.
• Caught critical defects pre-production, directly reducing post-release bug leakage and protecting platform credibility with high-stakes political and commercial clients.
• Presented performance analysis reports to stakeholders, enabling data-driven release decisions and contributing to a faster, more confident release cadence.

Jul 2020 – May 2021 · 10 mos

• Drove quality initiatives for project(A leading Australian Tier-1 Telecommunications client), enabling agents to provision internet connections for customers across multiple technology types, service classes, and address-based availability rules. The ordering pipeline spans Salesforce → Amdocs Eomsys → back to Salesforce — a complex, multi-system flow where quality failures directly impact customer connectivity and agent experience.
• What I did:
• I focused on solving a key challenge, ensuring reliability of complex, multi-system workflows involving Salesforce, third-party integrations, and order lifecycle dependencies. I addressed this by strengthening automation, integration testing, and release validation practices.
• Where I've made an impact:
• Led test strategy and planning for Functional, Automation, System Integration (SIT), E2E, and Pre-Validation Testing (PVT), improving overall test coverage by ~65%
• Built and scaled automation frameworks using Selenium + Java + Cucumber, automating 60–70% of regression scenarios and reducing regression cycle time by ~50%
• Designed end-to-end test scenarios across Salesforce and Amdocs systems, improving early defect detection by ~40%
• Coordinated with multiple teams and third-party vendors, ensuring seamless validation of cross-system workflows and reducing integration defects by ~35%
• Played a key role in release validation (PVT) for every deployment, improving production release confidence and reducing post-release defects by ~30%
• Collaborated with stakeholders to track quality metrics and resolve production-impacting issues, improving defect turnaround time by ~35%
• Mentored junior engineers and conducted KT sessions, improving team productivity and onboarding efficiency by ~25%

Dec 2018 – Jun 2020 · 1 yr 6 mos

• Played a key role in the project(A leading Australian Tier-1 bank), on IBM OpenPages (GRC platform), a compliance-critical system managing risk, governance, and regulatory data to improve visibility into enterprise risk and support informed decision-making.
• What I did:
• I ensured consistent quality and faster feedback cycles in a highly regulated, data-intensive application with frequent releases. I addressed this by building automation-first frameworks and CI/CD-driven quality processes.
• Where I've made an impact:
• Architected a Cypress + JavaScript automation framework from scratch, increasing automation coverage to ~65–70% of regression scope.
• Developed 40+ automation scripts aligned to User Stories and acceptance criteria, ensuring ~80% functional coverage of critical GRC workflows sprint-over-sprint.
• Configured a full CI/CD pipeline in TeamCity for UI test suites, enabling automated test execution on every build and ~60% faster feedback loops.
• Built a daily scheduled test runner with automated report distribution to stakeholders — eliminating manual reporting overhead and ensuring continuous quality visibility without intervention.
• Maintained version control and streamlined collaboration using GitHub, ensuring code integrity, improving team efficiency and traceability.
• Reported daily and weekly quality metrics to clients and internal teams, providing clear, actionable insights that supported confident, on-schedule GRC platform releases.
• Managed defect lifecycle end-to-end in JIRA, collaborating closely with developers to accelerate defect closure and reduce sprint carry-over bugs.

Jun 2017 – Nov 2018 · 1 yr 5 mos

• Contributed to project (A leading US Healthcare client), a healthcare data integration and migration program focused on combining patient and drug data across systems using Salesforce, Informatica Cloud, and third-party integrations.
• What I did:
• I ensured data accuracy, consistency, and integrity across complex ETL pipelines and integrated healthcare systems. I addressed this by strengthening ETL validation, API automation, and end-to-end data testing practices.
• Where I've made an impact:
• Designed and executed ETL test cases across Layer 1 to Layer 3, validating complex data transformations, mappings, workflows, and Source Qualifiers in Informatica Cloud — ensuring zero data loss across integration and migration pipelines.
• Developed API automation scripts using Rest Assured and Java, automating 60%+ of regression scenarios and reducing regression cycle time by ~45%
• Performed rigorous data validation using Oracle SQL Developer, cross-referencing source and target datasets to catch transformation defects before they propagated downstream.
• Coordinated end-to-end testing across Salesforce, Informatica Cloud, and third-party teams, reducing integration defects by ~35%
• Identified and executed positive and negative test scenarios across both Integration and Migration modules, achieving an estimated ~85% end-to-end test coverage across critical patient data workflows.
• Participated in daily client interactions as part of Agile sprints, communicating test progress, risks, and defect status directly to stakeholders — building trust and enabling faster decision-making.
• Managed full defect lifecycle in JIRA, driving defect closure in collaboration with development teams and maintaining clear audit trails across all test cycles.
• Used Postman for web service testing and Salesforce UI for final data verification, ensuring end-to-end data integrity from source ingestion to front-end display.

Mar 2016 – May 2017 · 1 yr 2 mos

• Played a key role for the project(A leading German airline client), a B2B web application built for agents and contracted travel partners to manage complex group booking workflows — spanning contracting, penalty calculations, change requests, and fulfilment activities.
• What I did:
• I validated complex, multi-module B2B travel platforms end-to-end — ensuring every booking flow, penalty calculation, and change request works precisely as the business intended before it reaches a live agent environment.
• Where I've made an impact:
• Developed automation scripts using Selenium, Java, and Cucumber (POM framework), contributing to 50–60% regression automation and reducing regression cycle time by ~40%
• Reviewed Business Requirement Documents and Technical Specifications to design structured test cases aligned with Change Requests, achieving ~85% CR coverage per release.
• Validated end-to-end booking workflows (Altea reservation system), improving early defect detection by ~35% in critical user journeys
• Created complex test data sets for Contracting and Penalty Calculation scenarios using Selenium — enabling accurate financial validation across edge cases and cancellation workflows.
• Conducted Smoke, Sanity, Regression, UAT, and Exploratory Testing across every release cycle, improving release stability and reducing production defects by ~30%
• Leveraged deep domain expertise in Amadeus Altéa — including Inventory and Reservation systems — to validate end-to-end booking flows covering passenger addition, pricing, and ticketing with precision.
• Maintained daily test execution status reports, providing consistent quality visibility to project leads and enabling faster, more informed release decisions.
• Participated in peer reviews of test cases, contributing to a culture of quality and reducing test gap leakage by an estimated 30%