Jan 2025 – May 2026 · 1 yr 4 mos · San Francisco Bay Area

• At Front, we believe relationships are the foundation of great businesses. As companies grow, maintaining those relationships gets harder - so we built the best AI-powered, all-in-one customer experience platform designed for collaboration.
• I lead the Engineering, Product, Design and Support teams. We're looking for amazing folks who want to job us on our mission. If you're interested, look here: https://front.com/jobs

Jan 2023 – Jan 2025 · 2 yrs · San Francisco Bay Area · Hybrid

• Leading all the operating functions of the company: Engineering, Product, Design, Marketing, Sales, Customer, Support.
• In my tenure at Superhuman, we've:
• 4x'ed ARR growth
• 10x'ed largest account size
• 3x'ed roadmap velocity
• Became #1 AI email app
• Launched 2 new revenue lines
• Scaled industry-defining customer support
• +XX eNPS though full company culture transformation
• Acquired by Grammarly

Jan 2021 – Jan 2022 · 1 yr · San Francisco Bay Area

• Booster is energy delivered, integrated logistics, and society’s solution for decarbonizing the last mile. We power the delivery of everything, by reinventing the way vehicles get energy, saving more than eight million miles and four million pounds of CO2 emissions.
• Booster is here to free everyone from the gas station errand. We are the gas station that fills your car while you work, saving you time, money, and the hassle of yet another chore.
• Booster is breaking new ground on Consumer Apps, Enterprise Logistics Insights, Big data for climate change, Driver apps, and Fleet Routing. Join the Booster revolution by signing for our services here: https://trybooster.com/

Jan 2017 – Jan 2021 · 4 yrs · San Francisco Bay Area

• Joined as the first non-founder exec. Grew to the global leader in Energy Delivery and one of the most capital-efficient enablers of the clean Energy transition. Led Product, Design, Data and Customer Support.
• During my tenure, we:
• Grew ARR 5x
• Expanded margin 75% unit contribution margin
• Launched B2B Product line from zero to $XXM ARR in 3 years
• Reduced customers carbon emissions 25–95%
• Served 7 out of the top 10 companies in the US
• Increased Consumer NPS from 54 to 90+

Jan 2021 – Jan 2022 · 1 yr · San Francisco Bay Area

• Joined as first non-founder exec. Helped thousands of ecommerce merchants able to grow and compete by delivering superior customer experiences.
• During my tenure we:
• raised our Series C
• launched 3 new product lines from zero to $XXM ARR, making 12% of the company's Revenue
• established cross-functional General Manager (GM) model for scaling GTM
• extended reach to 2 more ecosystems
• grew the team 3x

Jan 2015 – Jan 2017 · 2 yrs · Palo Alto, CA

• Symphony is the communication platform for enterprises and businesses. Symphony allows professionals to chat inside their organizations and, equally easily, with their customers and partners outside their organization. Symphony is end-to-end encrypted and offers full-scale collaboration tools for organizations from individual professionals to hundreds of thousands of employees.
• Joined pre-Revenue, launched for SMBs and Enterprises, led the Product team to $XXM in Revenue
• Built most advanced developer platform and launched appstore ecosystem
• Led user growth from zero to XX paid users

Jan 2013 – Jan 2015 · 2 yrs

• Defined long-term strategy and convergence plans for the 30+ merchant and developer product lines globally.
• Defined post-merger acquisition Product plan for Braintree, a $800M acquisition.
• Led execution of the merging of 4 major technology stacks into a singular architecture, involving 50+ Product Managers and 1000+ engineers.

Jan 2012 – Jan 2013 · 1 yr

• Led all Product lines for Consumers and Merchants in US, Canada and Latin America, $2.4B Revenue region in 2013, the largest for PayPal globally.
• Defined market-entry strategy for in-store buying experiences, leveraging bluetooth low energy (BLE) technologies.
• Started a cross-company program to address customer churn for merchants through voice of customer (VOC) feedback.
• Created and scaled regional engineering teams to deliver high-ROI innovations.
• Transformed team and culture to create crafted products and experiences directly with largest merchants and partners.

Jan 2010 – Jan 2012 · 2 yrs

• Led Product for PayPal in the Central Europe, Middle East and Africa Region (CEMEA), including France, Italy, Spain, Netherlands, Israel, Russia. Grew from $350M Revenue in 2010 to $700M in 2012, largest contributer of new Consumers to the PayPal network globally.
• Defined aggressive Consumer acquisition program leveraging fast iterative data-driven experience changes (aka growth hacking). Increased acquisition trends from +4% to +24% YoY, brought 7M new consumers.
• Developed multichannel activation program for businesses. Doubled activation rates, drove $30M new Revenue.
• Led PayPal Product entry into new geographies in Europe, with distinct offerings variants, most recently Russia. Built repeatable globalization practices now part of PayPal's toolset.
• Built first multicountry Product leadership team, across 9 countries and cultures. Major focus on shared innovations with external partners. Organization model extended to all PayPal markets.

Jan 2006 – Jan 2010 · 4 yrs

• Led Product for PayPal France. Grew the business from $20M in Revenue in 2006 to $100M in 2010.
• Identified opportunity for a new SMB Product, designed, built and launched commercially in France and UK to a $10M Revenue product line per year, with 100%+ YoY growth. PayPal Advanced was then launched in US, Italy, Spain, Australia and Asia.
• Developed joint Europe-wide customer experience improvement program. Drove $8M new yearly Revenue in Europe. Most initiatives extended globally. Program was awarded the global "PayPalian Award".
• Built product and experience team from scratch, across product strategy, product marketing, development, launch, user experience design, content, localization and QA.

Jan 2010 – Jan 2012 · 2 yrs · Paris Area, France

• Mentored 3 seasons of early-stage startups on geographical scaling strategies, consumer growth, and user experience. http://www.lecamping.org / https://www.linkedin.com/school/numa-paris/

Jan 2002 – Jan 2006 · 4 yrs

• Learned how to articulate massive tech-driven transformation like mobile or CRM.
• Led high-stake implementations under crazy timelines, many late nights, with amazingly driven folks.
• Developed a semi-pathological obsession for painstakingly clear, succinct and well-crafted slides.

Jan 2001 – Jan 2002 · 1 yr

Jan 1999 – Jan 2001 · 2 yrs

• Virtual DJ, global leader in live music mixing software. http://www.virtualdj.com
• Designed, built, launched and grew to 10M users.
• Created and engaged community of 10,000+ members.
• Developed business partnerships with eJay, Carl Cox and Ministry Of Sound

Jan 1998 – Jan 1999 · 1 yr

• CrossKnowledge is the European Leader in e-Learning solutions. Acquired by John Wiley & Sons in 2014. http://www.crossknowledge.com
• Designed, built, launched first version of Crossknowledge e-Learning Product Suite.

Jan 1997 – Jan 1998 · 1 yr · France

• Military service as lieutenant in the French Air Force. Platoon leader at Air force commando training center.