Nitish Nagpal

Operations Associate

Panchkula, India10 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

9+ years of experience in sales and quality management.
Proven track record in driving revenue growth and operational excellence.
Strong expertise in client handling and cross-functional collaboration.

Stackforce AI infers this person is a Senior Quality and Sales Professional with expertise in SAAS and operational excellence.

Contact

Skills

Core Skills

Quality AssuranceProcess Improvement

Other Skills

Data ReportingData QualityQuality ManagementSales ProcessesTechnical SupportData AnalysisAnalytical SkillsCommunicationB2CSales OperationsReportingSales ManagementMicrosoft OfficeIT OperationsAutomation

About

Senior sales, operations, and quality professional with 9+ years of experience across US markets, delivering measurable outcomes across end-to-end sales, lead generation, operational excellence, and quality governance. Proven ability to drive revenue growth, optimize sales funnels, improve conversion and retention, and lead performance improvement initiatives. Strong expertise in client handling, cross-functional collaboration, escalations, training, and data-driven decision-making, making a strong fit for senior sales, operations, or quality leadership roles.

Experience

10 yrs 10 mos

Total Experience

2 yrs 8 mos

Average Tenure

4 yrs 9 mos

Current Experience

Beyond codes inc.

2 roles

Senior Quality Assurance Analyst

Promoted

Feb 2023 – Present · 3 yrs 4 mos

Quality Assurance Specialist

Sep 2021 – Mar 2023 · 1 yr 6 mos

IT Quality Analyst( Call-Monitoring) with key responsibilities of Daily Auditing /Monitoring of Outbound Calls, Dip check on Sales pipeline, Process improvement, Data Reporting, Data quality. Feedback analysis , Prepare Minutes of Meetings, Training and Coaching.

Quality AssuranceProcess Improvement

Concentrix

Senior Representative – Sales (HP Operations)

Jul 2020 – Sep 2021 · 1 yr 2 mos · Remote

Managed the entire inside sales lifecycle for HP consumer products including laptops, desktops, and all-in-one PCs.
Handled inbound and outbound lead engagement, needs analysis, solution pitching, objection handling, and deal closure.

Vwish solution

Technical Sales Associate

Nov 2016 – Mar 2020 · 3 yrs 4 mos · Chandigarh, Chandigarh, India

US calling technical sales analyst for printer, router,networking softwares. Technical aspects of networking. Night shift/recurring customer/ retention.

Eclerx

Quality Assurance Analyst

Dec 2014 – Jul 2016 · 1 yr 7 mos · It park chandigarh

US Process - Comcast. Worked as Quality Analyst Call-Monitoring .
Responsibilities - Auditing calls, chats, emails in billing and repair department of Comcast, Feedback to Agents, Experience in automation and manual audits.