Apr 2025 – Nov 2025 · 7 mos · Miami, Florida, United States · Remote

• As Manager, Office of the CPO, I drive strategic alignment and operational excellence across the Product organization, serving as a hybrid between a Chief of Staff and Product Operations lead.
• Overseeing strategic initiatives and operational workflows within the Chief Product Officer's office.
• Facilitating executive-level communication and collaboration across Product, Engineering, and Design teams.
• Developing and implementing frameworks to enhance product development processes and operational efficiency.
• Managing the intake and triage process for client product requests, ensuring alignment with strategic priorities.
• Contributing to the establishment of robust systems for tracking key product metrics and performance indicators.
• Coordinating cross-functional efforts to streamline product-related processes and improve internal alignment.
• Supporting the CPO in managing key operating cadences, executive meetings, and strategic planning cycles.

Jul 2024 – Apr 2025 · 9 mos

• Developed and led a customer insights program (VOC, automated interviews, actionable data), empowering teams to resolve customer pain points and achieve 80% of OKRs. Directed program management across verticals, including premium invoicing, and sunsetting a failed product—transitioning customers to better services and generating $100K in revenue. Optimized vendor selection processes, negotiating with payment processors to cut costs by 50%+ while strengthening partnerships. Managed Product Partnerships Relationships.

Jan 2024 – Jul 2024 · 6 mos

• Led a strategic transformation of the Collections team, managing a 6-person group and improving performance by 34%. Achieved $1M in additional recoveries within 4 months through digital-first strategies and process optimization. Reduced servicing costs by 22% and automated 60% of recovery actions, increasing late-stage recoveries by 19%. Overhauled compliance protocols and workflows to eliminate risks while streamlining operations for scalability.

May 2023 – Jan 2024 · 8 mos

• Directed strategic initiatives and operational alignment for the executive leadership team. Designed and implemented systems and operating cadences to enhance organizational rigor and decision-making. Planned and facilitated executive offsites, driving collaboration and long-term strategic planning. Served as a trusted advisor to the CEO, managing priorities and ensuring cross-functional execution of high-impact initiatives. Led special projects, including architecting organizational redesigns.

May 2022 – Jul 2023 · 1 yr 2 mos

Oct 2021 – Apr 2022 · 6 mos

• Middle Mile - Logistics of deliveries to REEF's North American Sites
• Redesigned middle mile delivery process. Led pilot in Miami reducing vehicle usage by 62% and total costs by 45%
• Created documentation, conducted training and led national implementation of new process and methods.
• Oversaw implementation of telematics devices across fleet nationwide. Collaborated with Engineering and Analytics to create actionable insights from this data, designing dashboards to assist in executive decision making

Mar 2021 – Oct 2021 · 7 mos

• Performance Management – Business Operations
• Defined, mapped and monitored 5 internal teams KPIs, overseeing their development into a dashboard
• Collaborated with cross functional teams to map and improve process’s, including reducing a 14 day process to 10 days
• Generated and led projects to increase sales. Reducing downtime (events where sales are not possible) by 53%

Jan 2021 – Mar 2021 · 2 mos

• Launch Labs - Analytics arm of Launch Team
• Created and installed KPI’s for the team. Using agile methodology to plan work and create new metrics to better understand the performance of the team
• Built a forecasting model to assist with understanding which projects will complete on time, creating a more accurate view of the pipeline of work
• Automated flows using Microsoft Power Automate to reduce errors and make workflows more efficient
• Designed Tableau dashboards to create better visibility on important metrics and trends • Analyzed business processes to measure employee capacity. Creating data that can drive hiring decisions and understand what employees may have too much/too little work
• Redesigned department Newsletter using Microsoft Sway, to better meet individual’s needs, increasing views by 71%

Jan 2020 – Dec 2020 · 11 mos · London, England, United Kingdom

Jul 2016 – Dec 2019 · 3 yrs 5 mos · Coventry, United Kingdom

Jul 2016 – Jul 2017 · 1 yr · Coventry, United Kingdom