Kirti Om

Head of Talent

Gurugram, Haryana, India16 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of experience in HR across multiple industries
Proven track record in change management and business transformation
Expertise in driving diversity and inclusion initiatives

Stackforce AI infers this person is a strategic HR leader with extensive experience in telecommunications and organizational development.

Contact

kirtiom83@gmail.com LinkedIn

Skills

Core Skills

Strategic Business PartnerChange ManagementPerformance ManagementTalent ManagementDiversity, Equity, Inclusion And Belonging (deib)

Other Skills

Senior Stakeholder ManagementPeople StrategyStakeholder EngagementEmployee EngagementRetention StrategiesDiversity, Equity, InclusionLeadership CoachingOrganizational CultureLarge Scale Change ManagementSuccession PlanningHR StrategyOrganizational DevelopmentLeadership Development CoachingTrusted Business Partner

About

A strategic advisor and thought leader with experience across diverse industries, global teams and people processes. An expert in managing complex businesses & senior stakeholders to deliver impactful business partnership, translating strategic goals into actionable HR programmes, with best outcomes & sustainable value for the organization, customers & colleagues • 16+ years of work experience - BT, Cargill, Citibank, Kohler • Led large scale global programmes in change management, business transformation, digital enablement • Managed multiple geos - India, UK, Hungary & rest of Europe • Enabled diverse people capabilities & CoEs – Procurement, Marketing & insights, Automation & Transformation, Finance business partnering, Customer services • Head of PoSH for BT India and Champion for DE&I and Talent

Experience

16 yrs 7 mos

Total Experience

5 yrs 6 mos

Average Tenure

10 yrs 10 mos

Current Experience

British telecom

Senior People & Culture Partner

Aug 2015 – Present · 10 yrs 10 mos · Gurugram, Haryana, India · Hybrid

Complete accountability of people strategy and agenda for Customer Support Services, Marketing, Procurement, HR Services, Risk & Compliance, L&D, WFM, Process Excellence, Automation & Transformation
(>4k colleagues across India, UK & Hungary)
Stakeholders: GBS MD & LT, Directors/Functional Heads, India CHRO & LT, Global Talent, DE&I, Rewards COE
Created a comprehensive people strategy to support the business strategic objectives and influence lasting change
Continually reviewed & refined operating model, location strategy to ensure its agile, competitive & fit for future
Helping BT improve engagement and retention: Increase in engagement score from 69% to 84% and reduction in attrition from 45% to 16%
Strategic advisor and Coach to business leaders on complex people related matters, key risks, market intelligence & current trends
Drive performance management, annual pay & bonus reviews – created policy to manage under performance more efficiently, revisited comp ranges, aligned job framework, skills and levels
Manage end to end talent management – assess current leadership capability, future talent risks, identify HiPos & build succession pipeline for the critical leadership roles
Leading the Diversity, Equity & Inclusion Strategy (Focus on Gender, Generation, Disability, LGBTQI+)

Senior Stakeholder ManagementStrategic Business PartnerChange Management

Cargill

Deputy Manager Human Resources

Feb 2012 – May 2015 · 3 yrs 3 mos · Gurugram, Haryana, India

HR Business Partner with Cargill Foods. Was responsible for designing, implementing and supporting end-to-end people agenda
Accountable for providing solutions primarily in the areas of Talent hiring, Talent retention, Deployment of HR Processes, Employee Engagement/Development Initiatives, Organization Development, Organization Effectiveness, Performance Management, Rewards, Leadership Development and Employee Career Pathing
Facilitate & coach managers on driving people processes aligned with organizational values
Work closely with COE Teams to keep track of the overall people plan for the organisation and support deliveries
Leading talent reviews and succession planning across levels: from talent identification to focused interventions for top talent
Developed and delivered a variety of Talent Management & OD Interventions: Individual Development Plans, Leadership and Hi-pot interventions, 360 degree feedback
Led the annual Performance Management process: from goal setting, midyear reviews to driving annual appraisal cycle
Managed the annual Employee Engagement Survey: from survey administration to analysis and communication, followed by implementation of action planning with quarterly follow-ups

Citi

Assistant Manager Human Resources

Oct 2010 – Feb 2012 · 1 yr 4 mos · Gurugram, Haryana, India

Managed a gamut of HR programs for Citibank India, including succession planning, employee communications and performance management
Custodian of the Internal Job Posting (IJP) and Management Trainee program
Implemented career development initiatives: Young Leaders Forum, 180° Manager Feedback Survey, Mentoring and Supervisory Development program
Conducted new manager assimilation sessions to bridge competency gaps and enhance team productivity
Conducted assessment centres for high-potentials while facilitating Improvement Plans for underperformers and slow-trackers
Managed ‘Voice of Employee’ annual employee satisfaction survey – analysed scores, communicated results and facilitated action-planning
Collaborated with L&D team in Training Need Analysis and launching the Annual Training Calendar

Kohler co.

Senior Executive Human Resources

Apr 2008 – Oct 2010 · 2 yrs 6 mos · Gurugram, Haryana, India

Assisted in Talent Acquisition (Sales & Non Sales) across functions & hierarchy at pan-India level
Supported annual performance management process
Led Induction and On-boarding process for all new recruits
Partnered with business leaders to address all types of employee relations issues
Launched multiple initiatives – recognition scheme, employee connects, internal newsletter