Dec 2021 – Nov 2024 · 2 yrs 11 mos · Bengaluru, Karnataka, India · Remote

• Sales and Client Acquisition, Strategic Initiatives for Specialized staffing - India. Large logos acquisition, mining and growth enablement of the new sign ups. Forte on Products, Captives and GCC's for IT, Engineering and Professional staffing.

Jan 2018 – Dec 2021 · 3 yrs 11 mos · India · On-site

• Client Acquisition,Human Resource,Business Development,Leadership/Executive hiring,Recruitment

Apr 2015 – Sep 2017 · 2 yrs 5 mos

• Business Development,Delivery,Recruitment,Operations,P&L Responsibility

Jan 2013 – Mar 2015 · 2 yrs 2 mos

• Responsible for P&L
• Service Delivery Management.
• Identify, develop and implement new business avenues by evaluating opportunity.
• Knowledge on Industry trends and market environment.
• Leading Change ,Turnarounds & Revitalization
• Developing & implementing sales improvement strategy.
• Manage Pre-sales, business strategy, annual business plan,profitability and reviewing financial performance regularly.
• Mentor & coach team continuously to motivate and inspire.
• Ensure, set annual budgets are met and driving sales to meet budgeted targets.

Jun 2012 – Jan 2013 · 7 mos

• Client Relationship Management:
• Responsible for end to end recruitment for Clientele from Delivery to Account Management.
• Build & maintain healthy business relations with clients, ensuring high customer Satisfaction matrices by achieving delivery & service quality norms.
• Identify and network with prospective clients, generating business from the existing Accounts and achieving profitability and increased revenue growth.
• Business Development:
• Define and implement strategies for market penetration by identifying and influencing Prospective clients.
• Co-ordinating with the Business Development Team / Head in New client acquisitions

Jan 2011 – May 2012 · 1 yr 4 mos

• Recruitment/Account Management :
• Involved in full life cycle of Recruitment Process. Skilled in development and implementation of effective candidate recruiting and sourcing strategies to attain business objectives.
• Validating profiles to judge candidate’s attitude, qualification experience and communication skills & interest level.
• Preliminary Screening /short listing the right Qualitative Profile against the given requirement.
• Identifying the grey and difficult areas of critical requirements and initiate necessary changes.
• Scheduling interviews for short listed candidates Coordinating with Technical panel / HR's for the shortlists & feedbacks.
• Responsible for assigning requirements based on priority. Responsible to Train, Motivate other consultants to achieve desired targets.

Dec 2009 – Jan 2011 · 1 yr 1 mo · Bangalore

Nov 2005 – Dec 2008 · 3 yrs 1 mo · Bengaluru

• Ensuring retention of customer with core priority as objective.
• Managing and improving customer interaction at the public office.
• Ensuring 80% of FTRs are provided, repeat walk-ins to be keep below 5%.
• Ensuring retention ratio is maintained above 75%.
• Regular training / Briefing/coaching and updating on product and process knowledge, to ensure entire team has thorough knowledge on product and process.
• Followed with audit and test periodically.
• Escalation of issue with resolution follow ups, refund process for product like- prepaid, post paid mobile, FWP, PTBs.
• Having thorough knowledge of system, Arbor, CRM, Dispatch, POS, BRS and Kenon.
• Handling store in the absence of store manager.
• Managing Prepaid sales in achieving store target.