Feb 2026 – Jun 2026 · 4 mos · Mumbai Metropolitan Region · On-site

• Managed client coordination for hiring requirements, interview scheduling, candidate updates, and recruitment follow-ups.
• Handled end-to-end placement support including candidate sourcing, screening, interview coordination, onboarding, and joining formalities.
• Maintained and managed HR MIS reports, recruitment trackers, employee records, and operational data with accuracy.
• Conducted HR mock interviews, candidate assessments, and provided interview preparation support to improve candidate performance.
• Assisted candidates with resume creation, profile enhancement, and job application support as per industry standards.
• Coordinated with internal teams and management to ensure smooth recruitment operations and timely closure of positions.
• Supported employee engagement, attendance management, documentation, and day-to-day HR administrative activities.
• Maintained professional communication with clients, candidates, and employees while ensuring smooth workflow and positive relationships.

Nov 2025 – Jan 2026 · 2 mos · Mumbai Metropolitan Region · On-site

• Coordinated with clients regarding hiring requirements, interview scheduling, and candidate follow-ups.
• Assisted in placement support activities by guiding candidates through screening, interviews, and onboarding processes.
• Maintained HR MIS reports, candidate databases, and recruitment records with accuracy and timely updates.
• Supported the HR team in sourcing, screening, and coordinating candidates for various job openings.
• Conducted HR mock interview coordination and assisted candidates with resume creation and profile improvement.
• Assisted in daily HR operations, team coordination, documentation, and administrative support activities.

Apr 2025 – Oct 2025 · 6 mos · Mumbai / Dubai

• Managed store accounts, daily financial records, billing, and account-related operations while ensuring compliance with company policies and financial procedures.
• Handled attendance management, employee records, and administrative coordination to maintain smooth day-to-day operations.
• Conducted pre-screening interviews, candidate shortlisting, and attendance verification, helping streamline the recruitment and onboarding process efficiently.
• Coordinated onboarding activities for new employees, including documentation, joining formalities, and team integration.
• Assisted in workforce management and collaborated with different departments to ensure operational efficiency and smooth communication.
• Maintained accurate reports related to accounts, employee attendance, and operational activities with strong attention to detail.
• Supported team management and employee coordination, contributing to a collaborative and productive work environment.
• Experienced in handling both HR and accounts responsibilities in a fast-paced work environment with strong organizational and multitasking skills.

Jan 2025 – Oct 2025 · 9 mos · Mumbai / Dubai

• Managed and supervised daily sales operations handling business transactions of up to ₹80 lakhs efficiently.
• Led the sales support team and coordinated with sales, operations, and clients to ensure smooth workflow and timely execution.
• Assisted in order processing, client follow-ups, quotation management, and resolving customer queries professionally.
• Maintained sales records, operational reports, MIS data, and documentation with high accuracy and attention to detail.
• Monitored team performance, delegated responsibilities, and ensured achievement of operational and sales targets.
• Coordinated with multiple departments to improve productivity, streamline communication, and enhance customer satisfaction.
• Experienced in sales coordination, client relationship management, team handling, and operational support in a fast-paced business environment.

Jan 2025 – Mar 2025 · 2 mos · Mumbai / Dubai

• Managed sales MIS reports, data tracking, and operational records to support daily business activities and management reporting.
• Handled employee attendance management, leave records, and shift coordination with accuracy and timely updates.
• Assisted in payroll processing by maintaining attendance data, salary inputs, and coordinating with the payroll team for smooth salary operations.
• Managed and approved employee leave requests including CL, PL, and SL as per company policies and procedures.
• Coordinated with employees and departments to resolve internal conflicts and maintain a positive and professional work environment.
• Supported HR operations including employee coordination, documentation, onboarding assistance, and administrative activities.
• Maintained confidential employee records and ensured proper compliance with organizational processes and policies.
• Experienced in handling HR operations, MIS management, employee relations, and administrative support in a fast-paced work

Mar 2023 – Jan 2025 · 1 yr 10 mos · Mumbai Metropolitan Region · On-site

• Managed end-to-end employee attendance, payroll coordination, and HR operations while ensuring accuracy and compliance with company policies and procedures.
• Handled recruitment and onboarding processes through SAP SuccessFactors, including sourcing, screening, interview coordination, documentation, and employee induction.
• Successfully hired and onboarded quality candidates across multiple departments, contributing to workforce planning and team productivity.
• Maintained employee records, leave management, attendance tracking, and HR documentation with strong attention to detail and confidentiality.
• Coordinated with internal departments and management teams to ensure smooth HR operations and effective workforce management.
• Assisted in employee engagement activities, team-building initiatives, and organizational events to promote a positive and collaborative work culture.
• Conducted POSH awareness sessions and supported employee relations activities, helping maintain a safe, inclusive, and professional workplace environment.
• Resolved employee queries and workplace concerns through effective communication, coordination, and conflict-resolution skills.
• Experienced in handling day-to-day HR administration, reporting, and operational support in a fast-paced corporate environment.

Mar 2023 – Jan 2025 · 1 yr 10 mos · Mumbai Metropolitan Region · On-site

• Managed inventory operations using SAP, ensuring accurate stock management and record maintenance.
• Led a team focused on shrinkage control, implementing strategies that reduced losses by 15%.
• Conducted quarterly audits and stocktakes, enhancing inventory accuracy and operational efficiency.
• Trained new staff on inventory processes, fostering a knowledgeable and efficient team environment.
• Managed daily inventory checking and stock monitoring efficiently
• Handled inward entries and stock management of 5000+ pieces on a regular basis
• Maintained accurate inventory records and ensured proper stock reconciliation
• Coordinated with warehouse and operations teams for smooth inward and outward movement of goods
• Experienced in inventory tracking, stock verification, and maintaining operational accuracy
• Skilled in handling bulk inventory operations with attention to detail and time management

Mar 2023 – Jan 2025 · 1 yr 10 mos · Mumbai Metropolitan Region · On-site

• Managed and handled monthly sales operations exceeding ₹1.5 crore, ensuring consistent business growth and revenue generation
• Experienced in client relationship management, lead conversion, and maintaining long-term business partnerships
• Skilled in business development, sales coordination, negotiation, and identifying new growth opportunities
• Worked closely with teams to achieve sales targets, improve customer satisfaction, and streamline sales processes
• Strong communication, problem-solving, and decision-making abilities with a result-oriented approach
• Capable of handling multiple clients, preparing sales reports, and managing end-to-end sales activities efficiently
• Managed a team of 20-30 individuals, providing guidance on effective sales strategies and customer engagement.
• Oversaw departmental operations, ensuring smooth problem-solving and efficient stock management.
• Conducted cash management and stocktake processes, contributing to financial accuracy and operational excellence.

Jan 2023 – Mar 2023 · 2 mos · Mumbai Metropolitan Region · Hybrid

• Provided expert guidance to clients regarding insurance products, policy details, renewals, and claim-related queries while ensuring excellent customer support.
• Addressed customer inquiries and resolved concerns effectively, helping build strong client relationships and trust.
• Followed up on pending and unpaid bills to ensure timely payments, proper documentation, and smooth account management.
• Maintained regular communication with clients for policy updates, payment reminders, and service assistance to enhance customer satisfaction.
• Collaborated with team members to achieve business targets, improve service quality, and maintain operational efficiency.
• Handled client data, records, and reports accurately while ensuring confidentiality and compliance with company procedures.
• Assisted in lead generation, customer follow-ups, and coordination with internal departments for seamless service delivery.
• Demonstrated strong communication, negotiation, and problem-solving skills while handling multiple clients in a fast-paced environment.

May 2020 – May 2026 · 6 yrs

• Led and supervised moderation teams to ensure effective content monitoring and smooth live-stream operations.
• Managed moderator workflows, assigned responsibilities, and ensured timely handling of reported or inappropriate content.
• Assisted in training and guiding junior moderators on moderation policies, communication standards, and platform compliance.
• Maintained high-quality moderation standards while supporting audience engagement and creator interaction during live streams.
• Coordinated escalation handling and resolved critical moderation issues efficiently to maintain platform integrity and user satisfaction.

Mar 2018 – Present · 8 yrs 3 mos

• Managed online content moderation activities across digital platforms, ensuring compliance with community guidelines and platform standards.
• Reviewed, monitored, and moderated user-generated content to maintain a safe, respectful, and engaging online environment.
• Identified and removed hateful, abusive, spam, and inappropriate content to uphold community standards and improve user experience.
• Handled live chat moderation and stream monitoring on YouTube, ensuring smooth communication and positive audience engagement during live sessions.
• Coordinated with creators and audiences to maintain professional interactions and resolve moderation-related concerns effectively.
• Scheduled stream notifications, managed engagement activities, and supported audience interaction to increase viewer participation and retention.
• Demonstrated strong decision-making, attention to detail, and conflict-handling abilities while working in high-pressure live environments.
• Experienced in digital community management, live moderation, audience engagement, and content quality control.

Sep 2016 – Mar 2018 · 1 yr 6 mos

• Moderated online content and monitored user interactions to ensure compliance with platform guidelines.
• Removed spam, abusive, and harmful content while maintaining a positive digital community environment.
• Managed live chat activities and supported audience engagement during online streams and events.
• Assisted in stream scheduling, notifications, and user coordination to improve audience reach and interaction.