Jan 2025 – Present · 1 yr 5 mos

• Act as the primary point of contact for client delivery needs.
• Build and maintain strong relationships with hiring managers and stakeholders. Understand client infrastructure environments to align talent delivery. Advise clients on realistic expectations based on market conditions.
• Lead, mentor, and coach a team of 7 Candidate Managers. Set clear performance goals and KPIs. Conducting regular 1:1s and team meetings to review progress, remove blockers and pave path to success.
• Drive urgency and accountability in meeting client SLAs and hiring timelines.
• Identify bottlenecks in the recruitment process and implement solutions
• Working closely with the Leadership and Finance teams by utilizing the report on delivery metrics such as fill ratios, time-to-fill, client satisfaction etc.
• Use tools like Bullhorn For Salesforce (BH4SF) to manage pipeline visibility.
• Provide market intelligence and feedback to refine delivery strategies.
• Participate/Run client calls or meetings to present candidate pipelines or resolve delivery challenges.
• Working closely with the Sales/Business Development team to mine/hunt for business and forecast hiring needs and proactively build talent pipelines.
• Closely worked with the BD team in signing up new customers for TEKsystems India.
• Collaborate with the L&D team in preparing the learning contents for Infrastructure focused Sales/Delivery resources which includes DBOs, BMs, AMs and CMs. Run the Internship trainings across the TEKsystems India.
• Coaching and Mentoring Account Managers.
• Work closely with DBOs and India Delivery Head to identify the delivery challenges and bottlenecks and streamline process.

Jan 2023 – Dec 2024 · 1 yr 11 mos

• Managing the new and existing customers.
• Qualifying the technical needs with Hiring Manager or the technical panel to get detailed information about the requirement.
• Work closely with Customer/VMO/Hiring Manager, and build and maintain relationship with them, mine new business and updates for the profiles submitted.
• Handled the Infrastructure hirings for TEKsystems India.
• Conducting daily stand-ups, reviewing the business, closely working with team for the productivity of the team members and helping the team with the sourcing strategies.
• Training and Mentoring the new joiners by taking them through the entire lifecycle of recruitment by showcasing the realtime scenarios and challenges.
• Worked with Sales team in venturing to new units/divisions of the clients and bring new business as well as to convert the Dormant accounts to Active accounts in TEKsystems.
• Worked with Finance team in closing the rate approvals, preparation of the MSAs and SOWs for multiple India and US businesses.
• Worked closely with L&D in setting up the training sessions for the Internal Employees on technical and recruitment skill development.
• Streamlining the BGV process with the Global team for the TEKsystems India team for India and US business.
• Regular connect with Customer/VMO/ Hiring Manager to get new business.
• Handling multiple customers for TEKsystems India team from Pre-Sales till Delivery.

Jan 2022 – Dec 2022 · 11 mos

• Dealt with end-to-end recruitment process
• Requirement understanding and sourcing profiles through different sourcing strategies
• Submit profiles to the Customer/VMO/Hiring Manager, request for shortlist and interview slots
• Helped candidates with client interview preparation
• Release the offer letter to the candidates
• Did Post Offer Follow-up till the candidates join the organization
• Connect monthly with employees to make sure of their well-being

Oct 2021 – Jan 2022 · 3 mos

• Dealt with end-to-end recruitment process
• Understand the requirement provided by the client
• Used multiple sourcing strategies which includes Current employees and Former employees referrals, Previously sourced profiles, Job Portals like LinkedIn, Naukri etc.
• Helping candidate with client interview preparation
• Release the offer letter to the candidates
• Connect monthly with employees deputed in client location to make sure, they are happy with their job role and helping them in resolving their queries or concerns.

May 2021 – Oct 2021 · 5 mos

• Went through training to understand end-to-end recruitment process
• Made daily reports on the training sessions
• Research on understanding the requirement, the customer, the customer needs and the market
• Shadowing the calls made to candidates and understand how and what needs to be discussed with the candidate