Vaibhav Agarwal

Technical Program Manager

Gurgaon, Haryana, India16 yrs 7 mos experience

Key Highlights

Led platforms serving over 100M users.
Achieved ₹500+ Cr in business impact.
Expert in cloud-native microservices transformation.

Stackforce AI infers this person is a SaaS and eCommerce expert with extensive experience in cloud-native transformations.

Contact

Skills

Core Skills

SaasEcommerceCloud ApplicationsProject ManagementAgile Methodologies

Other Skills

Project PlanningPeople ManagementProduct Requirement DefinitionStrategic ProgramsProduct EvaluationsDistributed DevelopmentProject DeliverySoftware DevelopmentDigital TechnologyProject Management Body of Knowledge (PMBOK)Technical LeadershipOperational ExcellenceStrategic InitiativesProduct Lifecycle ManagementProgram Management

About

Senior Principal Technical Program Manager with 16+ years of experience delivering large-scale digital platforms across eCommerce, Telecom, Retail, and SaaS. I specialize in leading complex, cross-functional programs that sit at the intersection of business strategy, product vision, and deep technology. I’ve led end-to-end delivery of high-impact platforms used by 100M+ users, modernized legacy systems into cloud-native microservices, and launched multi-country, multi-currency eCommerce solutions from scratch. Most recently, I spearheaded a SaaS-based eCommerce platform and Quick Commerce initiatives, unlocking ₹500+ Cr in business impact. I bring 8 years of hands-on software engineering experience, which allows me to partner deeply with engineering teams on architecture, scalability, and execution while keeping a strong focus on customer outcomes and business value. Known for calm execution in high-ambiguity environments, I work closely with senior leadership to drive delivery excellence, risk management, and portfolio-level outcomes. Core focus areas: Platform & Portfolio Program Leadership | eCommerce & SaaS | Cloud & Microservices | Agile / SAFe | Executive Stakeholder Management | Global Team Leadership

Experience

16 yrs 7 mos

Total Experience

3 yrs

Average Tenure

1 yr 6 mos

Current Experience

Nykaa

Senior Principal Technical Program Manager

Dec 2024 – Present · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Led the development of a SaaS-based eCommerce platform for GCC markets, enhancing multi-country, currency, and language support.
Spearheaded Quick Commerce initiatives, achieving 30-minute delivery through seamless integration of inventory, logistics, and payments.
Drove execution across 12+ cross-functional squads, significantly improving SLA compliance and platform reliability.

Project PlanningSaaSeCommerce

Airtel digital

2 roles

Principal Technical Program Manager

Promoted

Dec 2022 – Dec 2024 · 2 yrs · Gurugram, Haryana, India

Led the delivery of large-scale commerce and omnichannel platforms, serving over 100M users across app and web.
Achieved a 60% reduction in go-to-market timelines through platform modernization and rigorous execution.
Spearheaded customer experience transformation programs, resulting in a 40% decrease in resolution time and increased adoption.

Cloud ApplicationsPeople ManagementProject PlanningProduct Requirement DefinitionStrategic ProgramsProduct Evaluations+12

Senior Technical Program Manager

Feb 2022 – Dec 2022 · 10 mos · Gurugram, Haryana, India

Lead complex critical programs across multiple teams from inception to delivery
Business strategy & Operations lead
Budget & risk management
Hire, Manage, Mentor, lead & coach other TPMs

Stakeholder ManagementCloud ApplicationsPeople ManagementAgile Project ManagementProject PlanningProduct Requirement Definition+10

Publicis sapient

Technical Program Manager

Jun 2021 – Feb 2022 · 8 mos · Gurugram, Haryana, India

Drive Product and new feature development using Agile Methadologies
Help/Define product roadmap and own entire product delivery end to end.
Collaborate with Business, Product, Engineering & Quality team to define and deliver complex features.
Create and communicate Project plans, highliting dependencies with clear cut expectations
Lead the Grooming, Planning, Review and Retrospective meetings with project team. Track and report project progress to the leadership.

Cloud ApplicationsAgile LeadershipPeople ManagementProject PlanningProject Management SoftwareStrategic Programs+10

Ericsson india global services pvt ltd

Technical Project Manager

Oct 2018 – Jun 2021 · 2 yrs 8 mos · Gurgaon, India

Led the cloud-native transformation of BSS/OSS platforms, transitioning from monolithic architecture to microservices on AWS.
Enhanced scalability and engineering velocity across global teams, improving platform resilience.
Collaborated with cross-functional teams to ensure seamless integration and deployment of new technologies.

Cloud ApplicationsPeople ManagementProject PlanningJenkinsWeb TechnologiesTechnical Requirements+2