Sannysamiran Nayak

Associate Consultant

Hyderabad, Telangana, India5 yrs 1 mo experience

Key Highlights

5+ years of hands-on ServiceNow experience
Expert in ITSM and CSM implementations
Proven track record in delivering complex solutions

Stackforce AI infers this person is a SaaS-focused ServiceNow consultant with strong integration and development skills.

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Skills

Core Skills

Servicenow Itsm & Csm ImplementationCustom Development & Scripting

Other Skills

ServiceNowCatalogsREST APIIT Service ManagementCustomer Service ManagementCustom App DevelopmentCSMSalesforce.com3rd Party IntegrationsProblem SolvingScienceSocial SciencesHindiMathematicsPhysics

About

I don’t just implement ServiceNow — I make it work the way your business actually needs it to. With 5+ years of hands-on experience on the Now Platform, I’ve partnered with enterprise clients across ITSM and CSM engagements at Deloitte USI — configuring, developing, and consulting end-to-end to turn complex business problems into clean, scalable solutions. Whether it’s streamlining IT service delivery, building customer workflows that actually reduce friction, or scripting custom solutions that out-of-the-box just won’t cover — I bring both the technical depth and the consulting mindset to get it done right. What I bring to the table: — ServiceNow ITSM & CSM Implementation — Custom Development & Scripting (Business Rules, Script Includes, Flows) — Client Solutioning & Stakeholder Management — Certified: CSA | CAD I’ve worked across the full delivery lifecycle — from requirements gathering and design to build, test, and go-live. I know what breaks, why it breaks, and how to build so it doesn’t. At Deloitte USI, I’ve had the privilege of working with some of the most demanding clients — and delivering anyway. If you’re looking for a ServiceNow professional who can think like a consultant, build like a developer, and communicate like a human — let’s connect.

Experience

5 yrs 1 mo

Total Experience

1 yr 5 mos

Average Tenure

9 mos

Current Experience

Deloitte

ServiceNow Consultant

Sep 2025 – Present · 9 mos · Hyderabad · On-site

Delivering enterprise-grade ServiceNow solutions for US clients at Deloitte USI, spanning implementation, custom development, and REST-based integrations across ITSM and CSM modules.
Designed and deployed Scripted REST APIs to integrate ServiceNow with external enterprise systems, reducing manual data handoffs by ~70%
Configured end-to-end ITSM workflows (Incident, Problem, Change, Request) cutting average ticket resolution time by ~25%
Built Service Catalog items and record producers handling 100+ daily service requests across client environments
Developed custom Business Rules, Script Includes, and Client Scripts to meet complex client-specific automation needs
Delivered across 3+ sprint cycles monthly in Agile model, consistently meeting go-live timelines
Partnered with US-based stakeholders across requirements, UAT, and hypercare zero post-go-live critical defects

ServiceNowCatalogsServiceNow ITSM & CSM ImplementationCustom Development & Scripting

Virtusa

Software Engineer

Apr 2024 – Sep 2025 · 1 yr 5 mos · Chennai · On-site

Delivered CSM, ITSM, and Custom App solutions on the Now Platform for enterprise clients in a fast-paced software engineering environment.
Implemented CSM module end-to-end, improving customer case routing efficiency by ~35%
Built 3+ custom Now Platform applications using Flow Designer, UI Policies, ACLs, and Scripting
Reduced workflow automation gaps by configuring 50+ Flow Designer flows across client instances
Supported full SDLC across design, build, test, and production — delivering 4 major releases in 18 months
Collaborated with cross-functional teams across time zones with zero missed sprint deadlines

ServiceNowIT Service ManagementServiceNow ITSM & CSM ImplementationCustom Development & Scripting

Zetechno - servicenow premier partners

Developer

Jun 2022 – Apr 2024 · 1 yr 10 mos · Hyderabad · On-site

Built deep Now Platform expertise at a ServiceNow Premier Partner, working across CSM, integrations, and multi-client delivery.
Delivered ServiceNow solutions across 5+ client engagements in a Premier Partner delivery environment
Built REST API integrations connecting ServiceNow to third-party tools, reducing manual sync effort by ~60%
Managed 20+ update sets ensuring clean, conflict-free migrations across dev → test → prod
Developed scripted solutions covering Business Rules, Script Includes, Scheduled Jobs, and Transform Maps

ServiceNowCSMServiceNow ITSM & CSM Implementation

Tata consultancy services

Assistant System Engineer - Trainee

May 2021 – Jun 2022 · 1 yr 1 mo · Bengaluru · Remote

Launched career at TCS building dual-platform expertise in ServiceNow and Salesforce within an enterprise IT delivery structure.
Completed ServiceNow and Salesforce development training within TCS’s structured onboarding program
Contributed to live platform tasks within first 90 days of joining
Built foundational skills in SDLC, enterprise IT documentation, and platform administration

ServiceNowSalesforce.com