Feb 2023 – May 2024 · 1 yr 3 mos · San Diego, California, United States · Remote

•  Worked closely with stakeholders in understanding the scope, analyzing business and functional requirements, and segregating them into high level and low-level requirements.
•  Performed Requirement Gathering, Gap Analysis, Handling Change Request, go-live assistance till post
• implementation support, and functional testing.
•  Deliverables – Functional Requirement Document (FRD), Business Requirements Document (BRD), UML, diagrams, Use Cases, Solution hand-off and Training Document.
•  Prioritized Requirements using MOSCOW and Business Value methods.
•  Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs)
•  Led user interviews and workshops to understand end user’s requirements by working with Sr, BA / PM
•  Analyzed HR teams test data and created dashboard and analytic presentations, highlighting bottlenecks, and
• provided remediation’s.
•  Worked closely with management to develop more efficient ways to complete various business processes in HRIS /HCM system.
•  Wrote concise user stories and accompanying user acceptance criteria and scenarios using Jira.
•  Created and maintained Project management documents and regularly updated stakeholders on project progress
•  Managed HR requirements and change management requests for stakeholders; updated and maintained the Requirements traceability matrix (RTM)
•  Closely interacted with designers and developers to understand the E-Service application functionality and navigational flow.
•  Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
•  Actively participated in Agile ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives, contributing to the team's collaborative and iterative approach to software development.

May 2022 – Nov 2022 · 6 mos · Richardson, Texas, United States

• Orchestra Tech is a part of the L&T Technology Services (LTTS) group, a global leader in Engineering and R&D (ER&D) services. With 550 patents filed for 53 of the Global Top 100 ER&D spenders, LTTS lives and breathes engineering. Together, the group is at the frontline of innovation by engineering connections in the digital ecosystem.
• Source senior level, highly specialist candidates for leading global businesses, covering the International markets.
• Screen and interview candidates to ensure we put forward the best quality candidates to clients.
• Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry standard assessments.
• Build and develop your client portfolio, providing expert consultation to ensure repeat business.
• Generate new leads and clients using your network of contacts.
• Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals.
• Liaise with clients to understand role requirements in order to source the most suitable candidates.
• Write and post technical job descriptions on specialist IT job boards, social media and any other relevant channels.
• Source, screen and compile a shortlist of qualified candidates for various technical roles.
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions).
• Build a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated.
• Participate in tech conferences and meetups to network with IT professionals.
• Keep up-to-date with new technological trends in order to form strategic conversations with clients on future hiring needs.
• Hands-on experience with various interview formats (e.g. Teams, Zoom, Google Hangouts).
• Experience using LinkedIn Recruiter to source quality candidates.
• Excellent verbal and written communication skills.

Jul 2019 – May 2022 · 2 yrs 10 mos

• Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client’s needs and deploys the upmost quality through the right resources at the right time and for the right cost. Saicon, headquartered in the Midwest (Overland Park, KS)

Jan 2019 – Jul 2019 · 6 mos

• A professional, IT recruiting and HR experience from obtaining the contracting opportunity, source the candidate, client contact/feedback, negotiations, closing the hire and mentoring the candidate in the position. Multi-faceted experience in Recruitment, HR and Technology leading to an in-depth understanding of the Management of a Software Consulting Business.
• Served for Full-time, Contract, Telecommuting or Remote jobs according to the requirement.
• Worked with Direct Clients and Implementation Partners.
• Strong ability to build and maintain solid professional relationships.
• Establish and maintain a solid working relationship with managers as well as determine the needs of the managers, and develop and implement numerous sourcing strategies, including referral generation, position postings, direct sourcing/cold calling, sourcing from resume databases, creative idea generation, etc
• Strong candidate generation, communication, and interpersonal skills.
• Strong drive for results with the ability to operate successfully in a team based environment.
• Recruited on almost all sphere of IT Technologies
• Proficient in recruiting techniques like Cold Calling, Networking and Internet based recruiting tools
• Good Negotiation and Closure skills with strong emphasis on Client/Candidate Relationship management
• Developed third-party vendor network.
• Write specific client job descriptions; prepare candidate profile specification, place recruitment advertisements job boards.
• Exposure includes fulfilling all the internal staffing needs of the own organization
• Worked on Business Process Outsourcing. Handling International Calls.
• Expertise in Escalation.
• Good experience in Team Management and handling

Jul 2019 – May 2022 · 2 yrs 10 mos · Redmond, Washington, United States

• Staffing Technologies is a 24 year old IT Staffing and Consulting firm and is a fully owned subsidiary of Saicon Consultants. Our company focuses on providing consulting services to Fortune 500 and Mid-Market companies. We provide expertise in people, process and technology in the IT and Technical Industry.
• Our specialty is offering creative and customized staffing solutions: contract, contract to hire, project based/SOW, Direct Hire and Managed Services Solutions. Staffing Technologies has nine (9) offices nationwide and three (3) offices in India.
• Between all of our offices, we have 80+ dedicated Technical Recruiters to support our clients. Our focus is on quality and we insure an exceptional candidate experience. Our philosophy is comprised of dedicated, experienced, hardworking people that share the core values of our Company. Our core values include: Taking care of our People, Working Together, Building Lasting Relationships with our Clients and Consultants, and Doing the Right Thing.... Not just doing things right.
• What separates us from our competitors is our experienced Account Managers and Technical Recruiters working closely together and following a stringent, quality - oriented recruiting process that insures delivering the right talent to our clients. Our blended delivery approach (local market / On Shore & Offshore Recruiting) allows us to cover all of the US with quality and timeliness.
• I am responsible for sourcing, conducting phone screen, coordinating interview, initiating on-boarding-forms and new hire orientation call, Responsible for IT recruitment- Full time, contract and contract to hire positions, strategic initiatives and direction, performance management, forecasting, and execution of the daily fundamentals.

Jan 2018 – Dec 2018 · 11 mos · Nashik, Maharashtra

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Jul 2017 – Dec 2017 · 5 mos · Ampcus Tech Pvt. Ltd, 14900 Conference Center Dr #500, Chantilly, VA 20151, USA

• Responsible for the entire gamut of US Recruitment activities. A professional, IT recruiting and HR experience from obtaining the contracting opportunity, source the candidate, client contact/feedback, negotiations, closing the hire and mentoring the candidate in the position.
• Formulate and implement staffing practices with expertise on strategizing recruitment process and sourcing plans.
• Recruiting H1B, Citizens, GC, EAD, TN Visa consultants as per the client requirement for various projects on W2, 1099 and Corp-to-Corp basis.
• Well versed with US Tax terms (W2, C2C and 1099) and Visa types GC, H1B, TN, EADs
• Worked with Direct Clients and Implementation Partners
• Served for Full-time, Contract, Telecommuting or Remote jobs according to the requirement.
• Strong ability to build and maintain solid professional relationships.
• Sourced qualified candidates by creating custom Internet postings, searching for candidates by implementing an email blast program.
• Good Negotiation and Closure skills with strong emphasis on Client/Candidate Relationship management
• Managing all aspects of the hiring process including prescreening resumes, conducting telephone interviews.
• Integration of recruitment processes and systems.
• Strong ability to build and maintain solid professional relationships.
• Establish and maintain a solid working relationship with managers as well as determine the needs of the managers, and develop and implement numerous sourcing strategies, including referral generation, position postings, direct sourcing/cold calling, sourcing from resume databases, creative idea generation, etc.
• Strong candidate generation, communication, and interpersonal skills.
• Good Negotiation and Closure skills with strong emphasis on Client/Candidate Relationship management
• Experienced in sourcing resumes through various channels & job portals such as LinkedIn, CareerBuilder, Dice, Monster, Indeed, etc.

May 2016 – Oct 2016 · 5 mos · Aress Software & Educational Technology Pvt. Ltd., Nashik, Maharashtra

• Projects:-
• 1) WebZai (Website builder, Site builder, Site-lio, Site template etc)
• 2) JDI - Just Develop It (My PC Backup )
• 3) ScanGuard - Application support
• Resolving queries through call & chat of web applications and hosting.
• Troubleshooting.
• Providing live chat support.
• Resolving tickets generated by customer within timeline (SLA).
• Providing Web Services, Email configuration and Domains management and VPN services.
• Resolving refund issues by coordinating with bank representatives.
• Retaining clients by giving discounts.
• Prioritizing a work on multiple tasks in a fast paced environment and to manage time effectively to meet deadlines.