Vivek K.

Operations Associate

Delhi, India7 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

4+ years in technical support and data protection solutions.
Bilingual support in English and Italian for global clients.
Expertise in backup and recovery environments.

Stackforce AI infers this person is a Technical Support Specialist in the Data Protection and Cloud Services industry.

Contact

Skills

Core Skills

Technical SupportBackup And Recovery

Other Skills

SalesforceInstallationConfigurationDisaster RecoveryTourismItalian TranslationCommunicationItalianComputerTeamworkEnglishWordPressBloggingLeadershipCloud Computing

About

Associate Support Engineer with 4+ years of experience in technical support and data protection solutions. Experienced in troubleshooting backup and recovery environments, handling customer cases, and providing support to international clients in English and Italian. Passionate about technology, problem-solving, and continuously learning new skills in backup, cyber resilience, cloud, and IT infrastructure.

Experience

7 yrs 5 mos

Total Experience

3 yrs 8 mos

Average Tenure

4 yrs 3 mos

Current Experience

Arcserve

2 roles

Associate Support Engineer

Promoted

Apr 2025 – Present · 1 yr 2 mos · Remote

Provided technical support to global customers in English and Italian.
Troubleshot backup and recovery issues in Arcserve UDP and Arcserve Backup environments.
Managed customer cases through Salesforce and internal support portals.
Assisted customers with installation, configuration, upgrades, and disaster recovery scenarios.
Collaborated with engineering and escalation teams to resolve complex

Technical SupportBackup and RecoverySalesforceInstallationConfigurationDisaster Recovery