Nov 2020 – Feb 2021 · 3 mos · Hyderabad, Telangana, India

Aug 2019 – Sep 2020 · 1 yr 1 mo · Bengaluru Area, India

• Catering clients in finding the right talent and expertise in e-commerce recruitment across all levels .
• #Account management # Talent acquisition

Mar 2019 – Jun 2019 · 3 mos · Dubai, United Arab Emirates

Sep 2015 – Feb 2019 · 3 yrs 5 mos · United Arab Emirates

• Industries Handling
• Accounting
• Admin
• Advertising
• Civil
• Education
• Events
• HR
• Media
• Public Relations
• Real estate
• Sales
• Technical
• Screening, interviewing and short-listing potential candidates
• using social media to advertise positions, attract candidates and build relationships with candidates
• headhunting - identifying and approaching passive candidates;
• Reviewing applications, managing interviews shortlisting candidates for the client;
• Interviewing candidates face to face and over the telephone
• briefing the candidate about the responsibilities, salary and benefits of the job in question;
• negotiating pay and salary rates and finalising arrangements between client and candidates;
• Conducting effective reference checks.
• General admin ,keeping jobs and candidates organised

Oct 2011 – Feb 2014 · 2 yrs 4 mos · Dubai

•  Shortlist and perform first level screening for recruitment depending on the requirement.
•  Create job descriptions based on customers’ requirements.
•  Drafting and Post openings in various job portals.
•  Developing a good understanding of client companies, their industry, what they do and their work culture and environment;
•  Coordinate with HR for candidates offer letter preparation.
•  Briefing the candidate about the responsibilities, salary and benefits of the job in question, negotiating pay , salary rates and finalizing arrangements between client and candidates;
•  working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated;
•  reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.
•  Analyzing and understanding customer requirements and suggest appropriate services to maintain customers IT setup.
•  Creation of quotes for required services while also being actively involved in price and service delivery negotiations of customized brands (cisco, HP, IBM, Dell, Avaya, MITEL, and Juniper) with end users.
•  Coordinating with the principles (HP, IBM, Cisco, and AVAYA) for pricing information.
•  Preparation of Bid Inquiries, attending Pre -Bid Meetings and Price Negotiations with vendors.
•  Business Development meeting with New clients and selling customized contracts as per the client needs
•  Preparation and processing of Various Service Level proposals, and is responsible for issue of all Service Level Agreements /Contracts related to sun , Cisco , Dell.

Oct 2009 – Mar 2011 · 1 yr 5 mos · Bengaluru Area, India

•  Intelligent Service request management from customers
•  Task Assignment
•  Routing and Triage of tasks to appropriate teams
•  Reduce the resolution time by guiding and advising teams on the Service Requests
•  Provide technical guidance to teams.
•  Central point of contact for escalations
•  Training new joiners on new Oracle services.
•  Streamline new processes/ implementations that has low service impacts.
•  Improving customer experience by accurate impact classification and administration of services with minimum customer intervention
•  Monitoring and tracking inflow/ outflow of efforts put during the Shifts