Jan 2024 – Jun 2024 · 5 mos · Columbus

• As the bridge between the client and the agency, it is my responsibility to understand the client's needs and ensure that our products and services meet or exceed them, ultimately driving their growth.

Dec 2021 – Dec 2023 · 2 yrs · Riverside Methodist Hospital

• Establish goals and oversee implementation of patient food services needs based upon medical direction and patient population. Establish goals and oversee implementation of patient food services needs based upon medical direction and patient population. Hire, direct, and develop patient service team members. Source and recruit candidates utilizing job boards, databases and social media. Conduct interviews and filter candidates for all open positions. Ensure patient services staff achieves patient satisfaction goals. Lead patient satisfaction programs and facility wide quality assurance improvement programs. Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations. Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies.
• Participate in and lead patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs.

Dec 2016 – Aug 2023 · 6 yrs 8 mos · Lewis Center, Ohio

• Energize, motivate and educate members throughout one hour sessions, while accommodating various skill levels and ensuring safety.
• Grow member base and retain current clientele through client engagement; develop deep understanding of client needs and establish a consultative relationship to help them exceed goals.
• Actively coach 13 sessions per week; constant research and development of behavior and communication techniques to best engage members.
• Highlights; assisted with grand opening at two studio locations; maintained high customer satisfaction through creation and execution of row clinics.

Jul 2010 – Feb 2014 · 3 yrs 7 mos · Columbus, Ohio

• Full-service hotel property with 306 sleeping rooms, 17,400
• square-feet meeting space, swimming pool, and restaurant; operations supported by approximately 100 employees.
• Orchestrate and carryout strategies securing corporate,
• association and social market business; focus efforts on
• increases in meeting space and room rental, food-beverage, audio-visual, and sleeping rooms revenue.
• Scope of responsibilities include marketing plan development and execution; advertising and promotions collateral; prospecting and external sales calls; guest and event needs analysis; property tours, specialty menu introduction and food-beverage tastings; package and option development and presentation; contract negotiations; banquet director, chef, and audio-visual technician collaboration; resource/vendor referrals; account and client relationship management; event oversight and guest issue resolution.

Aug 2006 – Aug 2010 · 4 yrs · Stuart, FL

• Provider of special event rental equipment (pool covers,
• tents, linens, tables/chairs, and china/flatware/glassware)
• for special event needs; operations supported by
• approximately 150 employees.
• Coordinated business development focused on residential and commercial market throughout Palm Beach County territory; distributed marketing materials to potential clientele, circulated existing accounts to solidify relationships and introduce new product samples, attended trade shows and represented company at trade booth.

Jan 2005 – Aug 2006 · 1 yr 7 mos