Jan 2019 – Feb 2022 · 3 yrs 1 mo · Kyiv Metropolitan Area · Remote

• Here in our small product team, I helped with the customer side of the business:
• answering queries and resolving any clients' issues;
• gathering feedback from customers, proposing improvements;
• running product demonstrations, providing a demo on demand;
• enriching clients' database;
• looking for new ways of product promotion;
• maintaining profiles on social media;
• creating email release newsletters and internal trigger emails.

Jul 2018 – Dec 2018 · 5 mos · Kyiv, Ukraine · On-site

• Here, I got international experience, learned some German labour laws, managed the first-time closure of an office, and helped the team in Sofia.
• So I was hired to strengthen HR operations in Kyiv and other offices (Berlin, Lisbon, Sofia, Hanoi, Manila).
• I helped with HR on-site interviews in Kyiv, Berlin, Sofia, and online for new offices in India. Reviewed and updated HR process documentation and policies. Managed 1-1’s and salary review requests. Onboarded and offboarded team members. Managed weekly meetings with the HR operations team to identify issues and find areas for improvement.
• It was interesting to explore other cultures and see how a company can thrive using talents from various cultures.

Nov 2014 – Jan 2018 · 3 yrs 2 mos · Cherkasy, Ukraine · On-site

• There were 2 developers and a CEO when I joined the company as a recruiter. When I left the company, it was a full team of: developers, QA, designer, project manager, sales manager, and a recruiter, about 25 people in total.
• I started as a recruiter, then I took some HR responsibilities. Later, I was offered to manage some projects we have and talk to the clients, as I knew English well. I’ve managed 12 Drupal projects for international clients from start to completion. Oversaw project plans, budgets, and forecasts, ensuring successful project delivery.
• Then we hired separate PM and Sales people, I focused more on HR and Recruiting functions. Crucially, this dual role provided me with a direct understanding of project demands and client needs, allowing me to align HR recruitment strategies precisely with business and operational requirements.
• I was responsible for managing the entire recruitment process from start to finish and the employee lifecycle.
• screening the resumes, job applications and covering letters that job seekers have sent in.
• conducting interviews and reference checks on job applicants.
• onboarding new team members
• running 1-1's to assist employees and address issues
• conducting employee exit interviews and getting feedback from staff who are about to leave the company.

Feb 2014 – Jul 2014 · 5 mos · Cherkasy Region, Ukraine · On-site

• This was my first job related to the HR/Recruiting field.
• I’ve learned a lot about recruiting from experienced colleagues and have overcome barriers to cold calling. I worked as a Recruiting and Sales Manager.
• My core responsibilities included:
• managing the recruitment process for different vacancies
• preparing job posts and marketing the vacancy
• conducting initial telephone screenings and detailed face-to-face interviews.
• cold-calling potential clients offering recruitment services and then visiting them personally to sign a contract.