Mar 2024 – Mar 2025 · 1 yr · Remote

• Promoted to Research Scientist 2 in the Cloud + AI organization at Microsoft:
• Led the deployment of Gatekeeper (voice biometrics) models for major clients.
• Recognized as the subject matter expert (SME) for decision inference challenges in Gatekeeper.
• Developed RAG solutions across multiple frameworks (Copilot Studio, LangChain, PromptFlow) for both internal teams (SharePoint, Confluence, ADO) and external clients (websites, API data).
• Collaborated with global teams to build a video understanding and querying solution, leveraging diverse data sources (transcripts, chat, key frames, attendance, abstracts, etc.).
• Contributed to the development of an Autonomous Agents framework, enabling AI-driven live agent interactions in D365.

Aug 2023 – Mar 2024 · 7 mos · Remote

• Joined Microsoft as a full-time Research Scientist in the Cloud + AI organization following the acquisition of Nuance Communications:
• Enhanced voice biometric security (Gatekeeper) by reducing false alarms and detecting spoof calls, including channel playback and synthetic speech.
• Built benchmark models for clients lacking data and resources for SMDC (silent mode data collection).
• Led innovative Gen-AI initiatives and participated in hackathons, demonstrating how RAG can improve video content understanding in meetings, conferences, and stand-up calls.

Dec 2022 – Aug 2023 · 8 mos · Bengaluru, Karnataka, India · Remote

• Transitioned to full-time Speech Scientist in the Professional Services team, supporting global clients across the US, NA, EMEA, and APAC:
• Led and delivered IVR solutions for Fortune 500 clients across multiple regions.
• Developed and optimized voice biometric solutions, improving authentication and fraud detection KPIs for major industries, including banking, insurance, and healthcare.
• Spearheaded innovative projects leveraging Gen-AI to automate KPI reporting workflows for IVR and contact centers.

Nov 2021 – Dec 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

• Served as a Speech and Data Scientist (contract) at Nuance Communications, working closely with an offshore US-based team:
• Enhanced IVR solutions for Fortune 500 clients, optimizing performance and efficiency.
• Collaborated across teams to refine best practices for IVR analytics and reporting.
• Led innovation initiatives, leveraging predictive models to accelerate client revenue generation.

Apr 2021 – Jul 2021 · 3 mos · On-site

• Enhanced the end-to-end ASR pipeline for automating EHR workflows:
• Developed techniques to filter out noise and foreign language content from transcriptions.
• Optimized the workflow to minimize latency and enable efficient cloud hosting.
• Analyzed speech input and voice activity detection to identify key patterns and improve system accuracy.

Jun 2019 – Apr 2021 · 1 yr 10 mos · On-site

• Specialized in Automatic Speech Recognition (ASR) for the Medical Domain:
• Curated and transcribed medical datasets for training and fine-tuning acoustic and language models.
• Led the development of end-to-end ASR streaming architecture for the medical domain.
• Evaluated acoustic and language models using benchmarks like DeepSpeech and Wav2Vec.
• Designed and delivered a hierarchical language model optimized for medical domain EHR data.

May 2018 – Jul 2018 · 2 mos · Bengaluru, Karnataka, India · On-site

• Automated data visualization using Power BI by integrating data from Microsoft Intune.
• Developed and optimized PowerShell scripts for generating actionable insights and scheduling reports.
• Enhanced efficiency in reporting and analysis for Azure workloads.