Sukhendu Bikash Dhar

Associate Consultant

Bengaluru, Karnataka, India18 yrs 5 mos experience

Key Highlights

  • Over 13 years of experience in technical writing.
  • Certified Scrum Master and Process Trainer.
  • Proven leadership in managing documentation teams.
Stackforce AI infers this person is a Technical Writer with expertise in SaaS documentation and team leadership.

Contact

sukhendubikash.dhar@gmail.comLinkedIn

Skills

Core Skills

Technical WritingAgile MethodologiesTeam Management

Other Skills

User DocumentationOperations ManagementPeople ManagementSix SigmaSoftware DocumentationProject ManagementTechnical DocumentationRequirements AnalysisEngineeringClient RelationsTrainingiSpec 2200E-procurementOxygen XML EditorAdobe Illustrator

About

- Efficient and reliable leader with a strong track record of delivering on time in deadline-driven and unexpectedly changing environments for more than 13 years. - Experienced writer of online help documents, context-sensitive help documents, release notes, new and noteworthy documents, technical notes, user interface messages, log messages, and other documents. - Certified Scrum Master by Persistent Systems. - Certified Process Trainer by Capgemini Process Trainers’ Academy. - Trained on Integrated Management System (IMS) – QMS, BCMS, and ISMS. - Trained on Six-Sigma Green Belt. - Keen to learn new products and technologies.

Experience

18 yrs 5 mos
Total Experience
3 yrs 4 mos
Average Tenure
1 yr 5 mos
Current Experience

Ibm

Technical Content Professional

Jan 2025 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

Synopsys inc

2 roles

Staff Engineer - Product Publications

Jan 2024 – Jan 2025 · 1 yr · Bengaluru, Karnataka, India

Senior Technical Writer

Apr 2022 – Feb 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India

Innovatia

Cisco Webex Contact Center Technical Writer

Jun 2021 – Apr 2022 · 10 mos · Bengaluru, Karnataka, India

  • Job Role: Senior Technical Writer
  • Job Description:
  • Developing product documentation for Cisco Webex Contact Center Analyzer.
  • Delivering user guides, admin guides, online help, release notes, and so on.
  • Validating and editing UX elements and messages.
  • Performing functional testing.
  • Mentoring new writers.
  • Following agile software development methods and working with a geographically distributed team.
Technical WritingUser DocumentationAgile Methodologies

Persistent systems

Team Lead - User Assistance

Jun 2019 – Jun 2021 · 2 yrs · Bengaluru, Karnataka

  • Job Role: Team Lead - Technical Communication
  • Job Description:
  • Leading the product documentation team for IBM Engineering Test Management (earlier known as Rational Quality Manager).
  • Delivering online help, context-sensitive help, release notes, new and noteworthy documents, technical notes, user interface messages, and so on.
  • Validating and editing UI elements and messages.
  • Following agile software development methods and working with a geographically distributed team.
  • Performing functional verification testing
  • Mentoring new writers
Technical WritingTeam ManagementAgile Methodologies

Capgemini technology india pvt ltd

2 roles

Team Lead - Technical Publications

Promoted

Feb 2013 – Jun 2019 · 6 yrs 4 mos · Bengaluru, Karnataka

  • Job Role: Team Lead - Technical Publications
  • Job Description:
  • Leading a technical documentation team of 13 members.
  • Managing SmartFix Plus, an advanced troubleshooting documentation portal for Bombardier business aircraft.
  • Driving daily operational metrics, such as Productivity, Quality, and Throughput.
  • Reviewing the individual performance and assisting team members in enhancing their skills by coaching and mentoring.
  • Acting as the point of contact between the customer and the organization.
  • Conducting the Annual performance appraisal for the team members.
Technical WritingTeam ManagementOperations Management

Technical Writer

Jul 2008 – Jan 2013 · 4 yrs 6 mos · Bengaluru, Karnataka

  • Developing user guides, installation guides, functional/operational procedure, illustrated parts catalog, and so on.
  • Performing peer reviews
  • Training new joiners
  • Conducting interviews
Technical WritingUser Documentation

Kingfisher airlines

Trainee Technician

Sep 2007 – Apr 2008 · 7 mos · Bangalore

  • Line Maintenance of Airbus 319/320/321 and ATR 72

Education

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA — Operations Management and S

Jan 2013 – Jan 2015

Sikkim Manipal University - Distance Education

Bachelor's degree — Computer Applications

Jan 2009 – Jan 2012

VSM Aerospace

Airframe Mechanics and Aircraft Maintenance Technology/Technician

Jan 2004 – Jan 2008

Stackforce found 100+ more professionals with Technical Writing & Agile Methodologies

Explore similar profiles based on matching skills and experience

Palak Verma

Palak Verma

IND Benefits Processor 1

at Aon

New Delhi, India9 mos exp
RecruitingTalent Acquisition
Jason Martin

Jason Martin

VP FDE

at Databricks

San Francisco, United States33 yrs 5 mos exp
Professional ServicesConsulting
Prisha Srivastava

Prisha Srivastava

Talent Acquisition Specialist

at NPCI BHIM

Mumbai, India6 yrs 11 mos exp
Talent AcquisitionRecruitmentTeam LeadershipCustomer ServiceConsulting
Merna Sadek

Merna Sadek

Human Resources Business Partner

at xWARE Integrated Solutions

Egypt8 yrs 5 mos exp
HR Business PartneringTechnical RecruitingHR Management
Ankit Singh

Ankit Singh

Sales And Marketing Intern

at Prudent Corporate Advisory Services Ltd.

Greater Delhi, India3 mos exp
BankingTeam Management
Charu Chopra Dsouza

Charu Chopra Dsouza

Founder

at Birchtree Consulting

Mumbai, India22 yrs exp
Talent AcquisitionHR OperationsTalent Management
Libin P.

Libin P.

Senior Member of Technical Staff

at Oracle

Kottayam, India5 yrs 9 mos exp
Python (Programming Language)
NY

Nanarao Yarragunta

Lead Software QA Engineer

at Molina Healthcare

Dallas, United States13 yrs 10 mos exp
Quality AssuranceAutomationTest ManagementTest Automation