Pratik Gautam — Consultant

Worked on several versions of ServiceNow, i.e. on Istanbul, Jakarta, Kingston, London, Madrid, Newyork, Madrid, Paris versions. Extensively worked on ITSM Domain (Incident Management, Problem Management, Change Management, Knowledge Management and Request Management). Has experience in utilizing the benefits of Built several workflows inside ServiceNow to automate the process which business owners want to implement based on the customer needs. Has worked on all the client side and Server-side scripting areas and able to demonstrate the business use cases of all the scripting areas inside ServiceNow. Expertise in IT with good experience on ServiceNow Development, Instance Maintenance and Administration activities. Worked on multiple projects including Security operation modules i.e Vulnerability Response & Security Incident Response. Worked on OOB integration e.g tenable, as well as custom API based. Worked on several CSM projects where in performed twilio integration with service now. Worked on agent workspace as well as advanced work assignment including skill management and service channels. Configured OOB project portfolio Management for one of the client in telecom sector.

Stackforce AI infers this person is a ServiceNow Implementation Specialist with expertise in ITSM and Security Operations.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 6 mos