Anurag Tiwari

Operations Associate

Mumbai, Maharashtra, India5 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Microsoft Intune and endpoint troubleshooting.
AWS Certified Cloud Practitioner with cloud infrastructure knowledge.
Proven track record in resolving complex application deployment issues.

Stackforce AI infers this person is a skilled IT Support Engineer with expertise in cloud and endpoint management.

Contact

Skills

Core Skills

Microsoft IntuneEndpoint TroubleshootingApplication Support

Other Skills

log analysisroot cause identificationremote diagnosticsdevice-level troubleshootingtechnical supporttroubleshootingissue triagechange controlCloud InfrastructureAmazon VPCTerraformSoftware LicensingAutopilotDSM softwareLinux

About

Infrastructure & Endpoint Support Engineer with experience in troubleshooting application deployment failures and enterprise systems. Skilled in Microsoft Intune, log analysis, and root cause identification for Win32/MSI deployments. Hands-on experience in endpoint troubleshooting, incident management, and resolving user issues. Good knowledge of Active Directory, Windows Server, DNS, DHCP, and TCP/IP. AWS Certified Cloud Practitioner with knowledge of EC2, S3, and IAM. Open to opportunities in infrastructure and cloud support roles.

Experience

5 yrs 11 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 9 mos

Current Experience

Bauer group

Application Administrator

Sep 2022 – Present · 3 yrs 9 mos · Maharashtra, India

Troubleshoot Intune application deployment failures (Win32/MSI) across enterprise endpoints
Perform log analysis (IntuneManagementExtension.log, AppWorkload.log) to identify root causes
Resolve issues related to installation failures, detection rules, and user/system context
Execute remote diagnostics and device-level troubleshooting using Intune Admin Center
Collaborate with infrastructure teams to resolve complex endpoint and system issues
Provide L3/L2 support, ensuring timely resolution of incidents within SLA

Microsoft Intunelog analysisroot cause identificationremote diagnosticsdevice-level troubleshootingendpoint troubleshooting

Aptech

Application Support Engineer

Jun 2022 – Sep 2022 · 3 mos · Mumbai, Maharashtra, India

Provide technical support for enterprise-level application systems.
Respond to general questions and trouble tickets in a timely manner.
Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
Prioritize multiple, open issues.
Document issue triage as troubleshooting progresses.
Follow best practices for change control of proposed solutions.
Maintain service reports.
Document actionable bugs for engineering resolution.

technical supporttroubleshootingissue triagechange controlapplication support