Balaji R

AI Researcher

Bengaluru, Karnataka, India6 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Expert in telecom security certifications and compliance.
Proven leadership in managing network support teams.
Skilled in security testing tools and methodologies.

Stackforce AI infers this person is a Telecommunications Security Specialist with expertise in network security and compliance.

Contact

Skills

Core Skills

Network SecuritySecurity TestingTeam LeadershipProject ManagementNetwork TroubleshootingIt Infrastructure MaintenanceCustomer Service

Other Skills

Telecom CertificationSecurity ToolsCustomer Support OperationsUser SupportTicketing SystemsTechnical SupportNetworking SolutionsLayer 2LAN SwitchingWLANNetworking ProductsNetwork SystemsNETWORK THREATNetwork Management Systems (NMS)toubleshoot network

About

Experienced IT professional with 6 years in cyber security Research, telecom certification, and security testing. Currently working at NCCS (DoT), handling ITSAR certifications and equipment validation for major telecom OEMs. Skilled in network troubleshooting, security tools, and team leadership with prior roles at HCL (Verizon) and TCS. Certified in Cisco Network Security and committed to delivering secure and efficient IT solutions.

Experience

6 yrs 11 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 3 mos

Current Experience

Government of india (goi)

Dept. of Telecom. SECURITY RESEARCH ASSOCIATE

Mar 2024 – Present · 2 yrs 3 mos · Greater Bengaluru Area · On-site

National Centre for Communication Security (DoT)
Research Associate | March 2024 – Present
Working under the Government of India, Department of Telecom, Ministry of Communications to certify telecom products under Indian Telecom Security Assurance Requirements (ITSAR).
Involved in issuing Essential Requirements (ER) certifications for telecom equipment as per MTCTE scheme (EMI/EMC, safety, and technical compliance).
Tested and validated IP Routers and Wi-Fi CPE devices from leading OEMs including Cisco, Nokia, Ciena, HPE, Ruckus, D-Link, and others.
Played a key role in BSNL 5G testing and evaluated compliance of Devices Under Test (DUT).
Appointed as a validator for Wi-Fi CPE DUTs from major OEMs.
Contributed to the Indian Telecom Security Certification Division for product certification under ITSAR and COMSEC.
Scrutinized testing processes of various TSTL-designated labs across India.
Exposure to security testing tools such as Fuzzing, Defensics, Klocwork, Coverity, and Nessus.
Reviewed and validated testing reports from TSTLs and assessed labs for compliance with Indian telecom standards.

Network SecuritySecurity TestingTelecom CertificationNetwork TroubleshootingSecurity Tools

Hcltech

Team Lead

Nov 2023 – Mar 2024 · 4 mos · Bangalore Urban, Karnataka, India · On-site

Team Lead – Network Operations (Client: Verizon) | Dec 2023 – March 2024
Led and managed a team of 15 network support engineers, ensuring timely and efficient delivery of customer support operations.
Oversaw daily task assignments and project distribution aligned with Verizon's customer support workflows.
Provided continuous mentorship and performance evaluations, enhancing team capability and service quality.
Acted as a technical liaison, facilitating prompt resolution of customer issues by coordinating with stakeholders.
Ensured SLA compliance, monitored lead progress, and drove team accountability to resolve Verizon client issues effectively.

Team LeadershipProject ManagementCustomer Support Operations

Wve solutions pvt ltd

Network Support Engineer

Nov 2022 – Dec 2023 · 1 yr 1 mo

Used ticketing systems to log and track user-reported issues, ensuring that they are resolved in a timely manner and escalated as needed. Offered remote assistance to end users by providing guidance and support through phone, email, or remote desktop tools. Troubleshooting basic network-related issues reported by end users or customers includes problems with connectivity, network access, or basic configuration. Escalated more complex network issues or incidents to Level 2 or Level 3 support teams as needed, ensuring that critical issues are addressed promptly.

Network TroubleshootingUser SupportTicketing Systems

Tata consultancy services

2 roles

Associate Software Engineer

Promoted

May 2021 – Oct 2022 · 1 yr 5 mos

,Supported the maintenance of IT infrastructure, including systems, networks, and application environments.
Performed routine security updates, system checks, and troubleshooting to ensure consistent operational efficiency.
Provided technical support to end-users, resolving hardware/software issues and responding to system-related queries.
Collaborated with cross-functional teams to maintain and improve system reliability and user experience.
Gained hands-on experience in enterprise IT environments, enhancing technical problem-solving and service delivery skills.

IT Infrastructure MaintenanceTechnical Support

Assistant System Engineer

May 2021 – Sep 2021 · 4 mos

Assisted in the maintenance and upkeep of computer systems, networks, and related infrastructure. Performed routine checks and updates to ensure system security and efficiency. Provided technical support to end-users and resolve hardware or software issues. Responded to user inquiries and troubleshoot problems related to systems and applications.

Ada'a

System Engineer

May 2019 – Apr 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Provide exceptional customer service by addressing clients' networking concerns and inquiries in a professional and timely manner.
Collaborate with clients to understand their specific networking requirements and provide tailored solutions.
Communicate technical concepts effectively to non-technical stakeholders and provide training as needed.

Customer ServiceNetworking Solutions