S

sachin shinde

DevOps Engineer

Pune, Maharashtra, India19 yrs 1 mo experience

Key Highlights

  • Specialist in call center technology implementation.
  • Extensive experience with AVAYA and Genesys solutions.
  • ACE certified professional in troubleshooting.
Stackforce AI infers this person is a Call Center Technology Specialist with expertise in AVAYA and Genesys solutions.

Contact

LinkedIn

Skills

Core Skills

Call Center TechnologyAvayaGenesys

Other Skills

TroubleshootingIBM WVRNice Recording solutionGenesys CTI solutionAccount ManagementPre-salesSwitches

About

Exprienced in AVAYA, NICE, & IBM WVR Specialties: Specialist in Call center technology. Worked on it implementation and troublshooting. ACE certified

Experience

19 yrs 1 mo
Total Experience
--
Average Tenure
--
Current Experience

Avaya india

Technical Manager

Mar 2012 – Present · 14 yrs 3 mos · Pune Area, India

AvayaCall Center TechnologyTroubleshooting

Ibm india

IT Specialist

Oct 2009 – Mar 2012 · 2 yrs 5 mos

  • Managing AVAYA, IBM WVR, Nice Recording solution and Genesys CTI solution
AVAYAIBM WVRNice Recording solutionGenesys CTI solutionGenesys

Agc networks

Sr. Engg

May 2007 – Oct 2009 · 2 yrs 5 mos

Education

Indian Institute of Management, Lucknow

EGMP

Jan 2018 – Jan 2019

S S M P' COE

B. E — Telecom

Jan 2002 – Jan 2005

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