M

Mohammed Nooruddin

Product Manager

Hyderabad, Telangana, India9 yrs 5 mos experience

Key Highlights

  • Expert in SaaS product support and customer success.
  • Proficient in resolving complex technical issues.
  • Strong background in ERP and CRM systems.
Stackforce AI infers this person is a SaaS Customer Success and Technical Support Specialist with extensive ERP and CRM experience.

Contact

LinkedIn

Skills

Core Skills

Product SupportCustomer SuccessTechnical SupportCustomer Support

Other Skills

Problem SolvingCommunicationResolving IssuesSAPJDEQADIBM iSeriesBMC FootPrintsServiceNowCross-functional CollaborationsProduct AdoptionCustomer InteractionBuild Strong RelationshipsAutonomous ReceivablesCustomer Advocacy

About

❖ Senior Product Support Consultant. ❖ Worked on different incident management tools like Salesforce Lightning, ServiceNow and BMC FootPrints ❖ Worked on E-Commerce,Food & Beverages and . Wellness & Beauty related domains.

Experience

9 yrs 5 mos
Total Experience
--
Average Tenure
--
Current Experience

Zenoti

Senior Product Support Consultant

May 2022 – Present · 4 yrs 1 mo · Hyderabad, Telangana, India

Problem SolvingCommunicationProduct SupportCustomer Success

Tableau software

Senior Customer Success Engineer

Mar 2021 – Apr 2022 · 1 yr 1 mo · Hyderabad, Telangana, India

Problem SolvingProduct SupportCustomer Success

Senecaglobal, inc.

Sr. IT Engineer

Dec 2016 – Mar 2021 · 4 yrs 3 mos · India

  • Support customers globally on different ERP and CRM products like SAP, JDE, QAD and IBM iSeries.
  • Working on incidents logged and even logging incidents for the client's issue. Proper categorizing and documenting the issue to get it fixed ASAP.
  • Worked on different incident management tools like BMC FootPrints and ServiceNow.
  • Setting up user's account, permission, passwords in Active Directory.
  • Troubleshooting issues related to SharePoint, Outlook, Skype
  • Providing external and internal IT Support for our clients and Users (THF – Tree House Foods and Con Agra Foods).
  • Technical troubleshooting on different applications like SAP, QAD, IBM iSeries, JD Edwards etc
  • Cloud Monitoring, Knowledge on AWS EC2, VPC
Problem SolvingResolving IssuesTechnical SupportCustomer Support

Education

Osmania University

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