AKANSHA SHARMA

CEO

Bengaluru, Karnataka, India10 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over five years of experience at Cisco Systems.
Expertise in Cisco VoIP and Unified Communications.
Proven track record in leading technical escalations.

Stackforce AI infers this person is a Technical Leader in Unified Communications and VoIP solutions.

Contact

Skills

Core Skills

Cisco VoipUnified CommunicationsManaging Cloud Based Uc PlatformHosted UcSession Initiation Protocol (sip)

Other Skills

Operations ManagementLeadershipTeam LeadershipTeam BuildingOrganizational LeadershipIP PhonesMedia Gateway Control Protocol (MGCP)VOIP protocolsUCCXUnity ConnectionDomain Name System (DNS)Cisco Call ManagerCisco Systems ProductsMicrosoft OfficeMicrosoft Word

About

With over five years at Cisco Systems, my tenure as Technical & Operations Lead has been marked by a steadfast commitment to elevating hosted collaboration solutions. My expertise in networking and Cisco VoIP is demonstrated through leading complex technical escalations to resolution, mentoring burgeoning talent, and optimizing operational workflows for our team. In the realm of technical consulting, my efforts were pivotal in addressing service request backlogs and spearheading compliance training initiatives, underscoring a shared dedication to service excellence. The collective success of our team is a testament to our collaborative approach and unwavering pursuit of continuous service improvement.

Experience

10 yrs 8 mos

Total Experience

5 yrs 4 mos

Average Tenure

8 yrs 8 mos

Current Experience

Cisco systems (india) private limited, bangalore

3 roles

Leader, Customer Delivery

Apr 2025 – Present · 1 yr 2 mos · On-site

Technical & Operations Leader

Promoted

Dec 2018 – Present · 7 yrs 6 mos · On-site

Cisco VoIPUnified Communications

Technical Consulting Engineer- Hosted Collaboration Solutions

Oct 2017 – Dec 2018 · 1 yr 2 mos · On-site

Managing Cloud based UC platformHosted UC

Aricent (cisco tac)

2 roles

Technical Escalation Engineer

Promoted

Oct 2015 – Oct 2017 · 2 yrs · On-site

Unified CommunicationsSession Initiation Protocol (SIP)

Technical Engineer

Nov 2014 – Oct 2015 · 11 mos · On-site

Education

UPTU

Bachelor of Engineering (B.Eng.) — Electronics and Communications Engineering

Aug 2010 – Aug 2014

St. Lawrence Convent School - India

Jan 2008 – Jan 2010

Somerville School

High School

Jan 2006 – Jan 2008

D.A.V. Public School - India

Middle School Diploma

Jan 2006 – Present

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